Hotel Front Desk Host

The Moore•Miami, FL

45d•Onsite

About The Position

As a Front Desk Agent at The Moore, you will be an integral member of the front office team that creates distinctively different and authentic experiences for our members and guests. You will warmly greet and assist them with their requests, travel itinerary, reservations, and overall guest experience details.

Requirements

2+ years of experience in a customer service position
Work experience as a Hotel Front Desk Agent, Receptionist, or similar role preferred.
Excellent organizational and communication skills and the ability to prioritize work.
Must be energetic, dependable and motivated to work.
Capability to work on your feet for at least 8 hours.
Agility in moving quickly between different areas of the restaurant.
Capacity to lift, carry, or move objects weighing up to 40 pounds.
Occasional kneeling, bending, crouching, and climbing as needed.

Responsibilities

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests collecting necessary information (like contact details and exact dates of their stay).
Welcome guests upon their arrival and assign rooms.
Provide information about our hotel, available rooms, rates, and amenities.
Respond to clients’ complaints in a timely and professional manner.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services.
Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
Have an impeccable eye for detail to ensure accuracy and efficiency.
Other responsibilities as assigned.