Hotel Front Desk Guest Service Agent - 2nd shift

Residence Inn East Peoria • East Peoria, IL

1d • Onsite

About The Position

Residence Inn by Marriott in East Peoria is looking for outgoing individuals to join their team as a Front Desk Guest Service Agent. This role involves providing high-quality customer service, handling guest reservations, answering and transferring phone calls, and managing guest check-ins and check-outs, including addressing questions and complaints. The company, Frontier Hospitality Group, has been locally owned since 1950 and operates eight hotels across four brands, emphasizing a work/life harmony that accommodates various employee lifestyles and work schedules.

Requirements

• Previous hotel or relevant customer service experience.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work a flexible schedule including weekends.

Responsibilities

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed