HOTEL FRONT DESK CLERK - CB & VR - X-BOARD - VARIED SHIFT

Mesquite Entertainment•Mesquite, NV

4d•Onsite

About The Position

The Front Desk Agent provides exceptional customer service, handles guest check-in and check-out, and assists guests with inquiries and requests. The role helps create a welcoming guest experience while ensuring efficient front desk operations. Employees who are at least 21 years old also enroll guests in the company’s players rewards program, issue player cards, and enter guest data into the rewards system.

Requirements

Good computer skills.
Ability to communicate clearly in English.
Customer-service orientation.
Ability to give and receive accurate information and interpret procedures to benefit both the company and the guest in response to changing situations.
Minimum age of 17.
State of Nevada Gaming Permit if at least 21 years old.

Responsibilities

Greet guests warmly and efficiently, complete check-in and check-out procedures, and facilitate reservations as needed.
Accurately and responsibly manage cash and credit transactions, including guest payments, room deposits, and cash reconciliation.
Maintain guest privacy and follow hotel security procedures, including verifying identification and providing secure access to guest rooms.
Assist guests with inquiries, requests, and information about property events, facilities, services, and local attractions.
Work with other departments to meet guests’ needs.
Answer phone calls and respond to emails professionally.
Perform other job-related duties as assigned and instructed by management.
If at least 21 years old, register guests in the company’s players rewards program, issue player cards, and accurately enter data into the rewards system.
Use each guest’s name with every transaction.
Promptly handle guest complaints or issues, take ownership of resolving concerns, and escalate matters to the Hotel Manager or Front Desk Supervisor when necessary.
Identify opportunities to upsell hotel services, room upgrades, and packages.
Apologize for delays and offer detailed directions or maps and/or weather conditions.