Hotel Front Desk Agent

Prairie Meadows•Altoona, IA

35d•$0 - $17

About The Position

As a Hotel Front Desk Agent, you are an integral part of the Prairie Meadows guest experience and among the first people guests communicate with. The role involves welcoming guests and supporting their hotel stays through check-in and check-out, reservations, and the resolution of guest concerns. You will maintain current knowledge of property amenities, area attractions, room locations, rates, promotions, and events. The listed shift is 3 p.m. to 11 p.m., with varied days off; hours and days are based on business needs.

Requirements

High school diploma or equivalent.
Hotel front desk, customer service, or similar work experience.
Excellent phone etiquette and customer service skills for both internal and external guests.
Proficiency with Microsoft Office Suite.
Strong organizational and multitasking skills.
Ability to communicate effectively, verbally and in writing, with people from diverse backgrounds.
Ability to tolerate standing and walking for long periods.
Ability to lift up to 50 pounds and push a cart weighing up to 150 pounds.
Ability to stoop, bend, reach, twist, and grip objects; good finger movement; and ability to differentiate colors.
Weekend, holiday, and varied hours may apply.

Nice To Haves

Advanced computer skills.
Knowledge of the Micros Opera property management system.

Responsibilities

Promptly greet guests and successfully check them in and out of hotel rooms.
Create accurate reservations for individual guests and groups with room blocks.
Resolve guest concerns and implement solutions.
Listen to and understand requests, issues, and situations from guests and staff members.
Maintain up-to-date knowledge of property amenities, area attractions, room locations, rates, promotions, and events.