Hotel Front Desk Agent - PART TIME
About The Position
LBA Hospitality is hiring a part-time Hotel Front Desk Agent, described in the posting as a Guest Service Representative. The role helps create a welcoming, memorable guest experience by managing front-desk activities, responding to guest needs, processing reservations and payments, and using effective selling strategies to support hotel revenue. The associate may also serve as Manager on Duty when assigned. This is an on-site position with varied shifts that may include evenings, weekends, and holidays. Employment may be subject to job-related screening consistent with company policy and applicable law.
Requirements
- Strong communication, problem-solving, conflict-resolution, and computer skills.
- Dependable, trustworthy, and detail-oriented, with the ability to manage multiple priorities professionally.
- With or without reasonable accommodation, able to stand and walk for extended periods; bend, stretch, and reach; lift or carry up to 30 pounds; and push or pull up to 60 pounds.
Nice To Haves
- Previous customer service, sales, reservations, or guest-relations experience is preferred.
- High school diploma or equivalent is preferred.
Responsibilities
- Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
- Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
- Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
- Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
- Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
- Promote hotel services, amenities, future reservations, and available room options.
- Identify potential sales opportunities and share leads with the appropriate team member.
- Resolve guest concerns professionally and document service-recovery efforts.
- Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
- Maintain a clean, organized lobby, market, dining, and front-desk area.
- Follow guest-privacy, safety, security, cash-handling, and emergency procedures.
- Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.
- Serve as Manager on Duty when assigned.
Benefits
- Quarterly bonus program
- Paid time off
- Paid holidays
- 401(k) with employer match
- Option to be paid daily through DailyPay
- Competitive wages
- Hotel discounts
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
