Hotel Front Desk Agent

Atrium Hospitality•Tampa, FL

2d•$16 - $17•Onsite

About The Position

The Hotel Front Desk Agent will oversee front desk operations and step in as the go-to problem solver for guests and teammates alike. This role involves handling guest check-ins and check-outs with accuracy, warmth, and charm. The agent will also support and train new front desk team members, resolve guest issues quickly and professionally, and help manage daily tasks such as event sheet distribution, business center support, and keeping the lobby guest-ready. Atrium Hospitality is one of the largest hotel management companies in the United States, focused on delivering exceptional guest experiences and fostering a culture of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.

Requirements

Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
High school diploma or equivalent – Because communication, math, and common sense are key.
Tech savvy enough to use hotel systems with confidence.
Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Nice To Haves

Experience in hospitality or leadership (preferred)

Responsibilities

Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
Support and train new front desk team members.
Resolve guest issues quickly and professionally.
Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.