Hotel Front Desk Agent

Maverick Colorado LLC • Central City, CO

11d • $17 - $19 • Onsite

About The Position

This role involves providing superior guest service, managing reservations, assigning accommodations, handling PBX calls, managing financial transactions, and maintaining knowledge of hotel operations and services. The goal is to ensure a positive guest experience and efficient front desk operations.

Requirements

• High School Diploma or equivalent experience.
• Microsoft Office Excel, Word and Outlook applications experience required.
• Ability to prioritize tasks and work independently.
• Ability to always communicate effectively with Hotel’s guests as well as all levels of team members.
• Ability to effectively use computer to access, understand and input guest information.

Nice To Haves

• Prior hotel experience preferred.
• Data entry and 10 key experiences preferred.
• Agilysys Stay Hotel computer system, calculator, credit card machine, fax machine, copier, and super playmate players card system.

Responsibilities

• Provide superior guest service positively affecting interactions with external and internal guests and team members.
• Book guest reservations for the hotel, accepting same-day and advanced reservations.
• Assign guest accommodations in accordance with current procedures.
• Answer PBX calls and direct them to appropriate personnel or answer guest questions.
• Handle assigned bank properly and perform account postings.
• Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation.
• Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints.
• Maintain ongoing knowledge of all company services and entertainment opportunities.

Benefits

• FREE GAS (up to $3,900 annual value) or Free bus passes
• Free covered Parking
• 2 weeks PTO per year
• 6 Observed Holidays with Holiday Pay
• Health Benefits Insurance Package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K & more!
• Career Development and Advanced Opportunities
• Tuition Reimbursement
• Flexible work schedules
• Team Member Referral program ($600 per team member referred!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED