Part-Time PM Front Desk Agent-Weekends

Sheraton•Novi, MI

About The Position

We are seeking an experienced, customer-focused Hotel Front Desk Agent to provide exceptional guest service and ensure a welcoming and efficient hotel experience. The role requires strong communication and problem-solving skills, experience with hotel front desk operations, and the ability to multitask in a fast-paced hospitality environment. The Hotel Front Desk Agent is expected to represent the hotel positively, maintain high standards of professionalism, protect guest privacy, and consistently deliver outstanding customer service. This position plays an important role in creating memorable guest experiences and maintaining the hotel's reputation for quality and hospitality. The position is part-time and includes weekend work. Compensation is $16.00–$18.00 per hour. Four Points by Sheraton Detroit Novi is located in Novi’s shopping and entertainment district, near major corporations, the Suburban Collection Showplace, Twelve Oaks Mall, and Fountain Walk.

Requirements

Previous hotel front desk or hospitality experience.
Strong customer service and interpersonal skills.
Excellent verbal and written communication abilities.
Knowledge of hotel reservation and property management systems (PMS).
Ability to handle multiple tasks while maintaining attention to detail.
Strong problem-solving and conflict-resolution skills.
Ability to work independently and as part of a team.
Dependable, professional, organized, and detail-oriented.
Flexible availability, including weekends and holidays, as required.

Responsibilities

Welcome guests with a friendly, professional, and positive attitude.
Manage guest check-ins and check-outs efficiently and accurately.
Process reservations, cancellations, room assignments, and modifications.
Answer phone calls, respond to emails, and assist guests with inquiries.
Handle guest complaints, concerns, and special requests with professionalism and urgency.
Maintain accurate guest records, billing information, and payment transactions.
Process cash, credit card, and other payment methods while balancing accounts as needed.
Communicate with housekeeping, maintenance, and management to support guest satisfaction.
Monitor room availability, occupancy, and reservation information.
Provide information about hotel amenities, services, and local attractions.
Maintain a clean, organized, and professional front desk area.
Follow hotel policies, safety procedures, and customer service standards.
Identify opportunities to improve the guest experience and encourage repeat business.
Protect guest privacy and represent the hotel positively and professionally.