Hotel Front Desk Agent
Sheraton Augusta Hotel•Augusta, GA
•Onsite
About The Position
To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.
Requirements
- HS Diploma or equivalent
- 1 year of previous experience as front desk agent
Responsibilities
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
- Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily
- Enforce hotel and company credit policies.
- Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
- Use yield management polices to maximize revenue and occupancy.
- Complete the Lightspeed and Marriott training courses offered by Marriott within 90 days of hire.
- May perform duties of a general clerical nature within the hotel.
- Attend and is involved in monthly front desk meetings.
- Work closely with sales department to implement strategies to maximize room revenue.
- May fill-in on front desk.
- Other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
