Hotel Front Desk Agent - Shangri-La Resort

Shangri-La • Bernice, OK

19h • Onsite

About The Position

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. This is a rewarding seasonal job. We're hiring enthusiastic and hardworking individuals to join our team starting mid-March! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.
Under the direct supervision of the Front Desk Manager, the Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay.

Requirements

• Must be 18 years of age or older.
• Must be able to pass a background check.
• Must be able to maintain professional status through interface with customers, management, and co-workers.
• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.
• Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential.
• Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

Nice To Haves

• High school diploma or equivalent preferred.
• Related experience is preferred but not required.

Responsibilities

• Answer incoming calls in a timely manner.
• Inform guests of all required information and be prepared to answer questions the guests may pose regarding the resort or local area attractions.
• Quote rates and room availability in accordance with established procedures.
• Maintains detailed knowledge of resort services and hours of operations.
• Record reservations received verbally or in writing and ever in property management system.
• Provides friendly and courteous guest/employee contact experience.
• Follow appropriate procedures to process or cancel reservations.
• Follow established phone etiquette procedures.
• File, retrieve, and update reservations and related reports.
• May be required to check guests in/out of hotel, settling accounts with established procedures.
• Perform job duties as required by other department managers, including Human Resources, Sales, Catering, and Food and Beverage.
• Perform job duties of Concierge as scheduled.
• Performs other job-related duties as assigned.
• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.
• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.
• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED