Hotel Front Desk Agent

Peachtree Group Hospitality Management • Wesley Chapel, FL

3d • Onsite

About The Position

The Front Desk Agent (Part Time) will be responsible to conduct all duties while providing guest service at the hotel's front desk. Responsibilities include daily paperwork, shift reports, attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions.

Requirements

• Daily paperwork
• Shift reports
• Guest check-in/check-outs
• Making reservations
• Answering guest questions
• Counting cash and maintaining the accuracy of the issued cash drawer
• Checking the front desk log for problems, special requests, etc.
• Registering guests
• Assigning rooms to guests
• Processing guest registrations, including collecting payment
• Maintaining room status inventory
• Communicating pertinent shift information to Front Office Manager, General Manager, and other desk staff
• Maintaining and cleaning the lobby and bathroom as needed
• Communicating all information to the following shift to ensure a smooth transition
• Working closely with all hotel departments
• Answering inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
• Explaining in-room and hotel features
• Completing all required shift paperwork, and night audit reports daily

Responsibilities

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Benefits

• medical
• dental
• vision
• disability
• life insurance
• 401(k) retirement match
• Paid Holidays
• Paid Time Off
• Employee Assistance Program
• Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed