Hotel Engineer/Maintenance Technician
About The Position
The Hotel Engineer is responsible for daily maintenance and the overall upkeep of guest rooms, common areas, waterpark and pool areas, and hotel grounds. The role follows company policies and property manuals, meets maintenance goals, and performs project work and other duties assigned by the Maintenance Lead, Maintenance Property Supervisor, Maintenance Manager, or General Manager. The position works eight hours per shift, five or six or more days each week depending on occupancy and staffing demand. Weekend and holiday work is required as needed to meet peak demand. The Hotel Engineer completes work orders and reports, supports preventive maintenance, maintains pools and waterpark equipment and chemicals, responds to guest-related issues, and coordinates with supervisors and property managers. The role also supports safety and regulatory compliance, maintains clean and well-kept property areas, and contributes to a safe, welcoming environment for guests and families. The employee is expected to provide friendly, prompt service, work cooperatively with others, and uphold the company’s hospitality standards. The work involves indoor and outdoor duties, physical activity including climbing stairs and lifting, and tolerating varying outdoor temperatures. Most work is described as taking place indoors, although the description also refers to an indoor office environment and sitting for most of the day.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and ability to be covered by company insurance.
- Ability to communicate effectively in fluent English by speaking, understanding, reading, and writing; adapt Spanish interpretation when necessary.
- Ability to work in a fast-paced, demanding environment and perform indoor and outdoor duties.
- Strong organizational skills and attention to detail; ability to prioritize, plan, meet deadlines, and manage time.
- Ability to work as part of a team and deal with a diversified workforce.
- Ability to handle conflict by clarifying issues, bringing parties together, identifying solutions, and monitoring resolution.
- Professional, honest, tactful, responsible, flexible, cooperative, patient, friendly, and service-oriented conduct.
- Ability to learn best practices and adapt to procedural changes.
- Ability to stand and walk for much of the workday, bend, stretch, reach, grab, hold, carry, and climb three to five flights of stairs, sometimes multiple times per day.
- Ability to lift and move up to 50 pounds, sometimes independently.
- Ability to tolerate varying temperatures while working outdoors.
Nice To Haves
- One year of maintenance experience.
- HVAC experience.
- Hospitality experience.
Responsibilities
- Complete work orders reported through the property management computer system.
- Complete assigned daily and weekly reports and checklists.
- Follow policies and procedures to support efficient maintenance department operations.
- Respond promptly and effectively to action items, guest-related issues, and problems to prevent recurrence.
- Follow safety policies and procedures and meet preventive maintenance goals.
- Maintain pools, waterpark chemicals and equipment, and related areas to company standards.
- Communicate with supervisors and property managers about projects, inventory, emergency maintenance issues, and items affecting guests.
- Maintain cleanliness, maintenance, and care throughout grounds, pool and activity areas, common areas, and back-of-house areas.
- Work with health, fire, and other state or local agencies when instructed to maintain property compliance.
- Complete TOSHA certification for handling biohazards in accordance with proper training.
- Collaborate with team members on activities in the themed activity space and help maintain a safe, interactive environment for children and families.
- Interact positively and cordially with team members and guests during all shifts and situations.
- Model and support the company’s guest-service standards and encourage exceptional guest interactions.
- Maintain safe, organized work areas and protect confidential information.
- Perform other incidental and related duties as required or assigned.
Benefits
- Company-paid vacation after one year of service.
- 401(k) with 4% company match.
- Health, dental, and vision insurance for $29 per week.
- Paid time off.
- Sick time.
- Maternity and paternity leave.
- Professional growth opportunities.
- Tuition reimbursement.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
