Hotel Engineer/Maintenance Technician

Smoky Mountain Resorts•Pigeon Forge, TN

2d•Onsite

About The Position

The Hotel Engineer is responsible for daily maintenance and overall upkeep of guest rooms, common areas, waterpark and pool areas, and hotel grounds. The role follows company policies and property manuals, works toward maintenance goals, and performs project-related and other duties assigned by the Maintenance Lead, Maintenance Property Supervisor, Maintenance Manager, or General Manager. The position works eight hours per shift, five or six or more days each week depending on occupancy and staffing demand. Weekend and holiday work is required as business demand calls for it. The Hotel Engineer completes work orders through the property management system, performs preventive maintenance, maintains pool and waterpark equipment and chemical standards, and responds promptly to guest-related issues. The role also supports regulatory compliance, safety, cleanliness, and a positive guest and team-member experience across the property. This position requires physical work indoors and outdoors, including standing and walking for much of the workday, climbing stairs, and lifting up to 50 pounds. Most work is described as taking place indoors, with the ability to tolerate varying outdoor temperatures. Smoky Mountain Resorts describes itself as a third-generation, family-owned and operated hospitality resort company committed to its community and its “Spirit of Hospitality.”

Requirements

High school diploma or equivalent.
Ability to communicate effectively in English, including speaking, understanding, reading, and writing.
Ability to interpret Spanish when necessary.
Strong organizational skills and attention to detail.
Ability to prioritize, plan, meet deadlines, and manage time effectively.
Ability to address conflict by clarifying issues, bringing parties together, identifying solutions, and monitoring resolution.
Good physical condition and ability to perform indoor and outdoor duties in a fast-paced, demanding work environment.
Ability to stand and walk for most of the workday and perform bending, stretching, reaching, grabbing, holding, and carrying tasks.
Ability to climb three to five flights of stairs, sometimes multiple times per day.
Ability to lift 40–50 pounds; the position may require occasionally lifting and moving up to 50 pounds independently.
Valid driver’s license and eligibility to be covered by company insurance.
Ability to work as part of a team and deal with a diversified workforce.
Professional conduct, integrity, accountability, flexibility, cooperation, patience, and a positive approach to working with others.
Willingness to learn best practices and adapt to procedural changes.
Ability to provide excellent guest service and work well under pressure.

Nice To Haves

One year of maintenance experience preferred.
HVAC experience preferred.
Hospitality experience preferred.
Fun and energetic demeanor.
Responsible and timely work habits.
Eagerness to step outside one’s comfort zone.

Responsibilities

Complete work orders reported through the property management computer system.
Complete assigned daily and weekly reports and checklists.
Follow company policies and procedures to support efficient maintenance department operations.
Respond promptly and effectively to action items, guest-related items, and problems, and help prevent recurrence.
Follow safety policies and procedures.
Meet preventive maintenance goals for each period.
Maintain pools, waterpark chemicals and equipment, and related areas to company standards.
Communicate with supervisors and property managers about projects, inventory, emergency maintenance issues, and items affecting guests.
Maintain cleanliness, maintenance, and care of property grounds, pool areas, activity areas, common areas, and back-of-house areas.
Work with local health departments, fire inspectors, and other state or local agencies when instructed to maintain property compliance.
Complete TOSHA certification and handle biohazards in accordance with required training.
Collaborate with team members on themed activities and help provide a safe, interactive environment for children and families.
Interact positively and in a friendly manner with guests and team members across all shifts and situations.
Support a culture of legendary service and hospitality; lead by example and encourage excellent guest interactions.
Respond promptly to management and team members in accordance with company standards.
Maintain safe, organized, and well-maintained work areas and protect confidential information.
Perform other related duties and assigned projects as required.
Work weekends and holidays when required by peak demand and staffing needs.

Benefits

Company-paid vacation after one year of service through the Years of Service Getaway.
401(k) with 4% company match.
Health insurance.
Dental insurance.
Vision insurance.
Paid time off.
Sick time.
Maternity and paternity leave.
Professional growth opportunities.
Tuition reimbursement.
Employee discounts.