Hotel Maintenance Engineer

The Ballantyne Hotel & Spa, Charlotte • Charlotte, NC

3d

About The Position

The Maintenance Engineer is responsible for keeping hotel facilities operating smoothly and maintaining a safe, comfortable, and aesthetically pleasing environment for guests and staff. The role performs preventative maintenance, repairs, troubleshooting, and inspections across guest rooms, public areas, and back-of-house spaces. The engineer responds to maintenance requests, identifies and addresses equipment and building-system problems, follows safety requirements, and maintains records of maintenance work. The position also involves interacting professionally with guests and resolving maintenance-related concerns.

Requirements

• High school diploma or equivalent; the qualifications section also specifies a high school degree or GED.
• At least 18 years of age.
• Valid U.S. state driver's license or an international driver's license.
• Previous experience in hotel maintenance or engineering.
• Minimum of 2 years of experience in hotel maintenance or a related field.
• Strong mechanical and technical skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving and troubleshooting abilities.
• Strong attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of computers.
• Ability to maintain strict confidentiality.
• Good command of English and ability to communicate clearly and pleasantly with guests, in person and by telephone.

Nice To Haves

• Relevant trade certifications or licenses, such as HVAC, plumbing, or electrical certifications or licenses.
• Knowledge of local, state, and federal laws concerning the engineering department.

Responsibilities

• Inspect guest rooms, public areas, and back-of-house areas regularly.
• Perform routine plumbing repairs, electrical work, carpentry, painting, and HVAC system maintenance.
• Implement a preventative maintenance schedule to minimize breakdowns and equipment failures.
• Respond promptly to maintenance requests from guests and staff.
• Diagnose and repair malfunctions in HVAC systems, plumbing fixtures, electrical components, and other mechanical systems.
• Troubleshoot building-system issues and identify potential problems before they escalate.
• Follow safety regulations and guidelines, including OSHA standards.
• Conduct regular safety inspections and promptly address hazards.
• Maintain accurate records of maintenance activities and repairs.
• Interact with guests professionally and courteously.
• Resolve guest complaints and concerns related to maintenance issues in a timely and effective manner.
• Help provide a well-maintained and comfortable environment for a positive guest experience.

Benefits

• Medical, dental, and vision benefits.
• Hotel discounts.
• Paid time off.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED