Hotel Desk Clerk NF-01

United States Army Installation Management Command•Waianae, HI

1d•Onsite

About The Position

This position is located at Pililaau Army Recreation Center in Waianae, Hawaii, on the island of Oahu. The Hotel Desk Clerk makes reservations based on room availability, interviews arriving guests to determine room assignments, and helps guests complete required forms and registration cards. The clerk explains rules governing quarters, issues room keys, provides statements of non-availability when applicable, and orients guests to facilities, equipment, and other amenities available on post. The role includes responding to billing questions and concerns, assisting with or arranging transportation, calculating checkout charges, receiving payments and room keys, and issuing receipts. At the end of each shift, the clerk accounts for and secures cash. Other duties may be assigned. The employee may need to stand for extended periods, and work hours may include nights, weekends, and holidays. Incentives will not be paid.

Requirements

Ability to add, subtract, multiply, and divide at the level necessary to complete required reports.
Ability to use a computer for word processing or data entry.
Good verbal communication skills.
Strong customer service skills.
Meet qualification, eligibility, and background requirements for the position.
Satisfactorily complete an employment verification (E-Verify) check and required pre-employment checks, including a Tier 1 background investigation.
Direct Deposit and Social Security Card are required.
A one-year probationary period may be required.
Resume must not exceed two pages and must clearly demonstrate relevant experience, skills, knowledge, and abilities; illegible or unreadable resumes will not be considered.
A minimum of six months of customer service experience in hospitality, retail, or a related industry.
Proven experience handling cash and credit card transactions and operating point-of-sale and reservation systems.
Proficiency using computers for administrative tasks, including email correspondence and data entry.

Nice To Haves

One year of hotel front desk experience is preferred.

Responsibilities

Make reservations for incoming guests based on room availability.
Interview incoming guests to determine room assignments.
Assist clientele with required forms and registration cards.
Answer questions about rules and regulations governing the assignment and use of quarters, and issue room keys.
Provide statements of non-availability when applicable.
Post registration information on registration cards.
Orient guests concerning use of facilities and equipment and other facilities available on post.
Answer billing questions and concerns.
Assist with or arrange transportation.
Compute charges for guests checking out, receive payments and room keys, and render receipts.
Account for and secure cash at the end of the shift.
Perform other duties as assigned.