HOTEL CONCIERGE - Wyndham Grand Pittsburgh

Blue Sky Hospitality Solutions • Pittsburgh, PA

1d

About The Position

The Hotel Concierge is responsible for helping hotel guests have an excellent stay, from welcoming them on arrival to recommending local activities and assisting with bookings and reservations. The role requires strong customer service, a helpful and proactive attitude, and familiarity with the hotel and surrounding community.

The concierge greets and assists guests, provides directions to rooms and hotel amenities, handles inquiries and reservations, resolves complaints, and performs administrative tasks such as processing payments, sorting mail, and managing deliveries.

Requirements

• At least 1 year of experience as a Hotel Concierge.
• High school diploma required.
• Excellent customer service and communication skills.
• Excellent multitasking and organizational skills in a fast-paced environment.
• Professional appearance.
• Strong problem-solving skills.
• Team-player mindset.

Nice To Haves

• Bachelor of Arts degree in hospitality or a related field.

Responsibilities

• Greet guests as they arrive at the hotel.
• Check guests in and provide directions to elevators, rooms, and other amenities.
• Assist guests as needed by making recommendations or providing guidance.
• Help guests book dinner, transportation, and similar reservations.
• Answer phone and web inquiries and take reservations.
• Resolve customer complaints.
• Perform administrative duties, including processing payments, sorting mail, and managing deliveries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED