Hotel Clerk

Bally's Chicago•Shreveport, LA

12d

About The Position

This role involves providing excellent customer service to guests, managing room sales, resolving complaints, and handling various administrative and financial tasks related to hotel operations. The Hotel Clerk is responsible for guest registration, key distribution, billing, and ensuring smooth operations even in the event of computer failure. This position requires strong communication and problem-solving skills, as well as the ability to handle financial transactions accurately.

Requirements

Excellent customer service skills
Proficiency in computer input and running reports
Ability to handle cash and credit transactions accurately
Ability to operate manual procedures in the event of computer failure
Strong communication skills
Problem-solving skills

Responsibilities

Sell rooms utilizing excellent customer service skills and yield management
Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner
Complete all registration forms and computer input
Retrieve and distribute room keys
Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures
Communicate with Executive Hosts regarding hotel stays
Utilize computer to run necessary reports
Balance all transactions at the end of shift (audit out)
Operate manual procedures in the event of computer failure
Other duties as assigned by management