Hotel Clerk

Casino and•Shreveport, LA

11d•Onsite

About The Position

This role involves selling rooms with excellent customer service and yield management skills. The Hotel Clerk will handle customer complaints and inquiries about hotel services, events, directions, and local attractions in a professional and friendly manner. Responsibilities include completing registration forms, computer input, managing room keys, calculating and printing bills, processing payments, and communicating with Executive Hosts. The role also requires running reports, auditing transactions at the end of shifts, and operating manual procedures during computer failures. Additional duties may be assigned by management, and the scope of responsibilities may change.

Requirements

Excellent customer service skills.
Yield management skills.
Ability to resolve customer complaints.
Ability to answer guest inquiries.
Proficiency in completing registration forms and computer input.
Proficiency in calculating and printing hotel bills.
Proficiency in accepting payments via cash and credit procedures.
Ability to communicate effectively.
Ability to run necessary reports using a computer.
Ability to balance transactions and audit at the end of shift.
Ability to operate manual procedures during computer failure.

Responsibilities

Sell rooms utilizing excellent customer service skills and yield management.
Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
Complete all registration forms and computer input.
Retrieve and distribute room keys.
Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
Communicate with Executive Hosts regarding hotel stays.
Utilize computer to run necessary reports.
Balance all transactions at the end of shift (audit out).
Operate manual procedures in the event of computer failure.
Perform other duties as assigned by management.