Hotel Chief Maintenance Engineer

McKibbon Hospitality•Atlanta, GA

About The Position

The Hotel Chief Maintenance Engineer is a leading member of the property management team, accountable for maintaining the hotel’s physical plant and protecting the owners’ asset. The role performs and leads repairs and maintenance across plumbing, electrical, HVAC, pool, fire and life safety, and general facilities. The Chief monitors interior and exterior property operations, works autonomously when needed, and helps ensure guests have a worry-free experience while following McKibbon’s Guiding Principles. The position reports to the General Manager and has no direct reports, but coaches team members and helps the GM and AGM recruit, hire, and train maintenance staff. The Chief should be proficient in a range of maintenance trades and able to use outside resources and train others when appropriate. The role also requires effective communication with associates, guests, hotel leadership, and service contractors; sound judgment in scheduling and prioritizing work; and attention to safety, operating budgets, and company and brand standards. Maintenance tasks may involve physical work indoors and outdoors, including climbing, lifting, kneeling, working at heights or in confined spaces, and using hand and power tools. McKibbon describes its workplace as supportive and values employee growth. Benefits and perks vary by full- or part-time status and position. The posting also states that applicants must be at least 18, legally authorized to work in the United States, and able to complete any required background screening.

Requirements

At least 3 years of experience in a lead maintenance role.
Ability to monitor contractor performance and ensure contracted services are satisfactory.
Ability to maintain a physical plant while meeting guest needs within a defined operating budget.
Ability to communicate operational activities, priorities, and problems to hotel leadership.
Knowledge of on-the-job training methods and techniques; ability to encourage employee development and assess performance against standards.
Ability to determine appropriate responses to customer complaints, comments, and inquiries.
Ability to negotiate service pricing, estimate maintenance labor, and schedule work to minimize disruption to hotel operations.
Ability to identify maintenance and operational concerns proactively and address them to reduce downtime and avoid problems.
Knowledge of problem-solving techniques and common causes of equipment malfunction.
Experience with Microsoft Office 365, including Outlook, Word, and Excel, and use of a maintenance management system for service orders and preventive maintenance.
Ability to perform maintenance tasks that may involve climbing stairs, walking 10,000 or more steps per day, using power hand tools, and lifting up to 50 pounds.
Ability to kneel, stand, work in varying indoor and outdoor conditions, and access high or confined spaces as needed.
Ability to perform basic painting and caulking.
Ability to use standard hand tools, including wrenches, pliers, screwdrivers, and hammers, and electrical measurement tools.
Knowledge of preventive maintenance methods and techniques for equipment.
Ability to perform tests to verify normal operation of hotel equipment.
Ability to perform basic plumbing, A/C filter changes, coil cleaning, electrical work, and carpentry.
CPO certification is required for pool and spa chemical testing.
Skilled in laundry and kitchen operations to support production standards.
Skilled in using and testing fire and life safety equipment, alarm systems, and sprinkler systems.
Knowledge of local, state, and federal regulations for testing and operation in accordance with NFPA-72.
Strong listening skills and ability to understand and address concerns raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Must embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.
Applicants must be at least 18 years old, legally authorized to work in the United States, and able to successfully complete any required background screening.

Nice To Haves

Previous hotel experience is highly desired.

Responsibilities

Monitor and maintain the operations and functions of the interior and exterior areas of the property.
Perform and lead repair and maintenance of the hotel’s physical plant, including plumbing, electrical, HVAC, pool, fire and life safety, and general facilities.
Carry out maintenance and construction trades such as plumbing, electrical, carpentry, basic heating and air conditioning, pool maintenance, painting, and caulking.
Use external resources and train other engineering team members when needed.
Communicate and interact positively with associates and hotel guests.
Follow McKibbon guidelines to help ensure associate and guest safety and protect company assets.
Assist the General Manager and Assistant General Manager with recruiting, hiring, and training maintenance team members.
Coach team members to encourage efficient practices consistent with company and brand standards.
Monitor contractor performance to ensure contracted services are performed satisfactorily.
Maintain the physical plant while meeting guest needs within the operations budget.
Communicate operational activities, priorities, and problems to hotel leadership.
Create a learning environment and observe employees’ performance against standards.
Respond appropriately to customer complaints, comments, and inquiries.
Negotiate with service companies and contractors to obtain service pricing.
Estimate labor time for maintenance work and schedule jobs to avoid disrupting hotel operations.
Identify operational and maintenance concerns proactively and address them to reduce downtime and prevent problems.
Perform preventive maintenance and test hotel equipment for normal operation.
Test pool and spa chemicals.
Use and test fire and life safety equipment, alarm systems, and sprinkler systems, maintaining their proper operating status.
Evaluate job applicants using information from questionnaires, resumes, and interviews.
Perform basic maintenance, including plumbing, A/C filter changes, coil cleaning, electrical work, and carpentry.
Support laundry and kitchen operations to help maintain or exceed production standards.

Benefits

Comprehensive medical, dental, and vision benefits for full-time associates
Life insurance
Pet insurance
Short- and long-term disability
Paid time off and holidays
Tuition assistance
Competitive compensation with incentives that vary by position
401(k) savings plan with 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops, and conferences for career growth and development, varying by position
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts