Hotel Chief Maintenance Engineer

McKibbon Hospitality•Orlando, FL

About The Position

The Chief Engineer is a leading member of the property management team and is accountable for keeping the hotel properly maintained. Reporting to the General Manager, the Chief leads and performs repair and maintenance of the hotel's physical plant, including plumbing, electrical, HVAC, pool, fire and life safety, and general facilities. The role helps maintain high-quality conditions, support a worry-free guest experience, and protect the owners’ asset while embodying McKibbon’s Guiding Principles. The Chief monitors and maintains interior and exterior property operations, performs a range of construction and maintenance trades, uses outside resources when needed, and trains others in the engineering department. The position requires proactive communication with associates and guests, adherence to safety guidelines, and collaboration with the General Manager and Assistant General Manager on recruiting, hiring, and training maintenance team members. Although the role has no direct reports, it coaches team members to follow efficient practices and company and brand standards.

Requirements

At least 3 years of experience in a lead maintenance role.
CPO Certification is required.
Previous hotel experience is highly desired.
Experience with Microsoft Office 365, including Outlook, Word, and Excel, and with a maintenance management system.
Knowledge of problem-solving techniques and common causes of equipment malfunction.
Knowledge of preventive maintenance methods and techniques.
Ability to perform basic maintenance tasks, including plumbing, A/C filter changes, coil cleaning, electrical work, and carpentry.
Ability to perform basic painting and caulking.
Ability to use standard hand tools, including wrenches, pliers, screwdrivers, and hammers, and electrical measurement tools.
Ability to perform tests to check normal operation of hotel equipment.
Knowledge and skills to test pool and spa chemicals.
Skill in laundry and kitchen operations.
Skill in using and testing fire and life safety equipment, alarm systems, and sprinkler systems.
Knowledge of local, state, and federal regulations for testing and operation in accordance with NFPA-72.
Strong listening skills and the ability to understand and address concerns raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Must embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.
Must be at least 18 years of age, legally authorized to work in the United States, and able to complete any required background screening.
Ability to climb stairs, walk 10,000 steps or more per day, use power hand tools, and lift up to 50 pounds.
Ability to kneel, stand, work in varying indoor and outdoor conditions, and access high or confined spaces as needed.

Nice To Haves

Previous hotel experience.

Responsibilities

Monitor and maintain the operations and functions of the property's interior and exterior areas.
Lead and perform repairs and maintenance of the hotel's physical plant, including plumbing, electrical, HVAC, pool, fire and life safety, and general facilities.
Perform maintenance and construction trade work such as carpentry, basic heating and air conditioning, painting, caulking, and pool maintenance.
Use external resources when appropriate and train others in the engineering department.
Communicate and interact positively with hotel associates and guests.
Follow company guidelines to protect associate and guest safety and company assets.
Assist the General Manager and Assistant General Manager with recruiting, hiring, and training maintenance team members.
Coach team members to ensure efficient practices aligned with company and brand standards.
Monitor contractor performance to ensure contracted services are satisfactory.
Maintain the physical plant while meeting guest needs within the defined operations budget.
Communicate operational activities, priorities, and problems to hotel leadership.
Conduct on-the-job training and encourage employees to develop their job skills.
Observe employee performance against performance standards.
Respond appropriately to customer complaints, comments, and inquiries.
Negotiate with service companies and contractors to obtain the best price for services.
Estimate labor time for maintenance work and schedule jobs to avoid disrupting hotel operations.
Identify operational and maintenance concerns proactively and address them to reduce downtime and avoid disasters.
Use maintenance management systems to initiate, perform, and report on service orders and preventive maintenance.
Perform tests to verify normal operation of hotel equipment.
Test pool and spa chemicals.
Maintain laundry and kitchen operations to support production standards.
Use and test fire and life safety equipment, alarm systems, and sprinkler systems, and maintain their operational status in accordance with NFPA-72 and applicable regulations.
Evaluate and select job applicants using personnel questionnaires, resumes, and interviews.

Benefits

Comprehensive medical, dental, and vision benefits for full-time associates.
Life insurance.
Pet insurance.
Short- and long-term disability coverage.
Paid time off and holidays.
Tuition assistance.
Competitive compensation with incentives, which vary by position.
401(k) savings plan with 50% matching up to 10% of compensation.
Associate referral program.
Company and brand training classes, workshops, and conferences for career growth and development, varying by position.
Fundraising matching funds program.
Team volunteer opportunities.
24/7 chaplain services.
Exclusive hotel rate discounts.