Hotel Bellman (Seasonal)

Treasure Bay LLC•Biloxi, MS

1d•Onsite

About The Position

This is a seasonal role for a Hotel Bellman responsible for providing a welcoming and helpful experience to guests. Key duties include greeting guests, assisting with luggage, providing information about the hotel and local area, and maintaining the cleanliness of the lobby and podium area. The Bellman will also be responsible for stocking vending machines on weekends and performing other duties as assigned by supervisors.

Requirements

High School Graduate or equivalent.
Excellent oral and written communication skills.
Computer experience with Windows, Word and Excel.
Ability to safely push/pull luggage carts.
Ability to lift large, often heavy pieces of luggage.

Responsibilities

Greeting guests in a professional manner at the main entrance of the hotel and assisting with luggage unloading.
Extending a warm welcome and appreciation to every guest with the greeting “Welcome to Treasure Bay”.
Conducting bell service activities such as luggage service upon a guest’s arrival and departure, luggage storage, delivering items to rooms, information service, and other related tasks.
Orienting guests with the room and facilities, including showing them how to use the AC, heat, safe, and phone.
Addressing the guest by name, holding the doors for the guests, and extending a hotel introduction in a professional way.
Having a wealth of knowledge relating to hotel information and layout, venues, events and promotions, players club, and local events.
Communicating via radio with the front desk and guest services for guest assistance.
Maintaining the cleanliness of the podium, lobby, surrounding environment, and equipment used to perform the job.
Maintaining a professional image while on duty with grooming, hygiene, and prescribed uniform.
Performing other duties assigned by the supervisors, managers, casino operations managers, and directors.
Stocking all vending machines on the weekends.
Notifying the supervisor on duty of break times.
Performing any other duties as assigned by the supervisors on duty.