Hotel Bell Person
About The Position
The Hotel Bell Person assists guests with luggage delivery, pickup, and storage; delivers mail and packages; and greets arriving vehicles and guests, bidding them farewell upon departure. The role requires knowledge of property amenities so guests can make the most of the casino and hotel during current and future visits. The Bell Person also assists the Front Desk as needed. Duties are typically performed in a fast-paced front desk setting. Team members may encounter casino-related conditions such as secondhand smoke and excessive noise. The role involves extensive standing and walking, frequent lifting and carrying, and regular movement across varied surfaces and lighting conditions. Occasional duties may include using de-escalation techniques to resolve customer conflict and assisting with customer evacuation during emergencies. Seminole Gaming gives employment preference to Native Americans: first to qualified members of the Seminole Tribe and second to qualified members of other federally recognized Native American tribes. Final candidates must obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations before an offer is extended. Screening may include credit and criminal background checks and a drug screen. Management reserves the right to revise the job or assign other or different tasks as circumstances change.
Requirements
- High school diploma, GED, or equivalent required.
- Prior high-volume guest service experience required.
- Exceptional guest service skills.
- Detail-oriented.
- Basic math skills.
- Ability to communicate effectively with guests and other team members.
- Ability to work nights, weekends, and holidays.
- Ability to stand and walk for long periods and demonstrate high mobility for most of the shift.
- Frequently lift and/or move up to 50 pounds.
- Bend, lift, and carry supplies and equipment up to 20 pounds.
- Use, push, and pull wheeled hand-carts or other equipment weighing more than 100 pounds.
- Regularly bend, stoop, kneel, and twist at the waist.
- Gaming licensure, including completion of required background screening, is required for final candidates before an offer is extended.
Responsibilities
- Assist guests with luggage delivery, pickup, and storage.
- Deliver mail and packages.
- Greet arriving vehicles and guests and bid them farewell upon departure.
- Know the property amenities so guests can make the most of the casino and hotel during current and future visits.
- Assist the Front Desk as needed.
- May occasionally use de-escalation techniques to resolve customer conflict.
- Assist in customer evacuation in case of emergency.
Benefits
- Comprehensive benefits package intended to support team members' health, future planning, and work-life balance; benefits may vary with employment status.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
