Hotel Banquet Server

McKibbon Hospitality•Tampa, FL

About The Position

The Hotel Banquet Server prepares and serves food and beverages for banquet events, following the Banquet Event Order. The role includes setting up and breaking down events, preparing tables, buffets, action stations, service carts, dessert displays, and beverage stations, and communicating guests’ meal requirements, allergies, dietary needs, and special requests to the kitchen. The server replenishes buffet items, monitors tableware and presentation, clears courses, buses tables, and maintains clean, sanitary, and organized service areas. Daily work may include carrying food and tableware, maintaining attractive food displays, cleaning tables and service areas, washing dishes, restocking supplies, filling beverage and ice dispensers, handling guest requests, and cleaning spills or broken dishes. The server is expected to follow safe work practices, support guest satisfaction, and perform other duties as requested by management. The position reports to the Banquet Captain. Event availability is scheduled with proper notice, and hours may vary with business needs.

Requirements

Be available for events as scheduled with proper notice; hours may vary depending on business needs.
Be able to work a flexible schedule, including shifts, weekends, and holidays.
Have the legal ability to serve alcohol in the relevant state or province.
Know state and local guidelines regarding alcohol service.
Have knowledge of drink preparation.
Have the computational skills needed to process guest payments.
Be able to lift trays of beverages or food items weighing up to 30 pounds on a regular basis.
Be able to anticipate customer needs and change course of action accordingly.
Approach guest interactions with the aim of exceeding guest expectations.
Embrace the company culture in daily interactions with guests and team members.
Be a motivated self-starter and serve guests with professionalism and courtesy.

Nice To Haves

Banquet bartending experience preferred.
Previous banquet or catering server experience preferred.
Coursework, certification, or education in a restaurant or business field is highly desired.
Food safety certification and/or alcohol service training is recommended.

Responsibilities

Prepare coffee breaks, carts, and stations with food and beverages as specified in the Banquet Event Order.
Set up tables, action stations, buffets, service carts, dessert tables and carts, and cordial carts.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Clear courses and clean tables appropriately.
Respond to and attempt to fulfill special banquet event arrangements.
Replenish buffet items to maintain consistency and freshness in presentation.
Monitor tableware to ensure it is presentable to guests.
Maintain cleanliness, sanitation, and organization of assigned stations and service areas.
Bus tables by removing and separating tableware, plateware, glassware, and flatware.
Carry food, dishes, trays, or silverware from the pantry to serving counters.
Set up attractive food displays and maintain cleanliness to support food safety.
Wipe tables or seats with dampened cloths.
Scrape and stack dirty dishes and transport tableware to kitchens for cleaning.
Run dishes through the dishwasher and follow sanitation practices.
Clean spills and broken dishes and remove trash.
Maintain adequate supplies of clean glassware, dishes, and trays.
Fill beverage and ice dispensers and stock serving areas.
Locate and provide items requested by guests.
Clean and polish counters, shelves, walls, furniture, and equipment in pantry or breakfast areas; mop or vacuum floors.
Work toward increasing departmental and overall guest satisfaction.
Practice safe work habits and use required safety equipment.
Ensure overall guest satisfaction and perform other duties as requested by management.
Set up, serve, and break down events.
Help create an energized bar atmosphere through friendly, personalized service.
Anticipate customer needs and adjust actions accordingly.
Oversee the appearance and cleanliness of the bar and surrounding area.
Contribute to a fun, energized, and comfortable working environment and serve guests professionally and courteously.

Benefits

Comprehensive medical, dental, and vision benefits for full-time associates.
Life insurance.
Pet insurance.
Short- and long-term disability coverage.
Paid time off and holidays.
Tuition assistance.
Competitive compensation with incentives, which vary by position.
401(k) savings plan with 50% matching up to 10% of compensation.
Associate referral program.
Brand and company training classes, workshops, and conferences for career growth and development, varying by position.
Fundraising matching funds program.
Team volunteer opportunities.
24/7 chaplain services.
Exclusive hotel rate discounts.
Applicable state-specific holiday, vacation, or benefit requirements.