AGENT HOTEL
About The Position
As a Hotel Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, hotel agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.
Requirements
- Upbeat and positive attitude
- Accuracy in cashiering
- Ability to generate reports
Responsibilities
- Completing arrival and departure transactions for guests checking in/out of the hotel.
- Serving as a resource for all guest questions with an upbeat and positive attitude.
- Being the first line of defense when resolving guest complaints.
- Greeting all guests with the proper introduction and making them feel welcome.
- Answering the telephone promptly with a pleasant voice.
- Attending to all guest inquiries.
- Maintaining accuracy in cashiering.
- Assisting guests with problems, complaints, or special needs.
- Effectively generating reports according to shift.
- Providing rate information for future or current dates.
- Processing casino status changes on guest folios.
- Attaching needed paperwork to all checked out folios.
- Keeping stations neat and well stocked with supplies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
