HOTEL FRONT OFFICE AGENT-Hotel Rooms

Sycuan • El Cajon, CA

3d • Onsite

About The Position

The Sycuan Tribe, with a rich history dating back centuries, is a thriving community that owns and operates a Casino and a Golf Resort, among other ventures. Sycuan emphasizes a strong sense of community, where employees are part of a family working towards a common goal. This role is for a Hotel Front Office Agent who is passionate about creating unforgettable guest experiences in a fast-paced, service-focused environment. The agent will be the first point of contact for guests, ensuring they feel welcomed and supported from check-in to check-out. Key responsibilities include handling guest registration, providing information about resort amenities, and playing a crucial role in shaping the overall guest experience.

Requirements

• 2 years of guest service experience
• Ability to interact effectively with team members and guests
• Ability to prioritize and perform multiple tasks and assignments
• Ability to communicate effectively in the English language
• Ability to understand and follow verbal directives and written directions
• Ability to perform data entry assignments
• Ability to maintain professionalism and composure
• Ability to accept constructive criticism
• Ability to read and complete forms and documents
• Ability to perform simple mathematical calculations
• Ability to sit or stand for up to eight hours
• Ability to work in a smoking environment
• Ability to maintain confidentiality
• Ability to appear for work on time

Nice To Haves

• Hospitality and/or lodging experience
• Cash handling experience
• Working knowledge of Infor HMS system
• Working knowledge of MS Word and Excel
• Multi-lingual

Responsibilities

• Registers hotel guests by acknowledging and welcoming guests entering the hotel, retrieving credit card information, promptly entering guest information into the database, providing guests with hotel room information, resort amenities, and hotel keys following established procedures.
• Provides guests with service by acknowledging guests, assisting guests with transportation, wake-up calls, room service requests, offering appropriate casino information, up-to-date promotions, contests, giveaways, and concerts, providing related assistance, resolving guest disputes, and treating guests in a friendly and courteous manner.
• Provides accounting of transactions during shift by entering cash transactions into the property management system, counting currency, logging guest discount, vouchers, VIP points and credit cards on to the cashier drop work sheet, balancing the money drawer against the generated cashier report following established procedures, and reporting discrepancies to the Hotel Front Office Manager.
• Maintains a professional department image by consistently communicating and presenting information in a professional manner in team member and business interactions, securing confidential and sensitive departmental and guest data, and performing other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed