Hotel Admin - Kindred

Vail Resorts•Keystone, FL

6d•Onsite

About The Position

We are seeking a highly organized and service-driven Hotel Admin to support the ongoing operations of our new luxury hotel. This pivotal role provides cross-functional support to all departments, ensuring excellence in hiring, onboarding, training, compliance, and employee experience. The Hotel Admin will work closely with department heads to coordinate pre-opening activities, implement brand and operational standards, and foster a positive, performance-driven culture. This role also delivers ongoing administrative and tactical support, helping to optimize day-to-day operations and maintain seamless communication across all areas of the hotel. Ideal candidates will bring strong leadership, exceptional organizational skills, and a passion for creating a world-class employee and guest experience.

Requirements

Experience working with Vail’s systems and departments
Able to fully support reading, writing, conversations and training in both English and Spanish.
Intermediate Excel - required
Detail oriented on assigned tasks and the ability to follow through to a conclusion
Strong communication skills
Ability to take ownership of projects and drive production through completion
Ability to work successfully in a strong team environment
Ability to learn new systems quickly - required

Responsibilities

Internal Guest Service Excellence: Partner with the General Manager to ensure an exceptional service culture for all internal team members across departments.
Team Performance & Development: Monitor and support team member performance through supervision, scheduling, coaching, evaluations, and professional development. Recognize and reward achievements to foster engagement and morale.
Recruitment & Onboarding: Lead recruitment and interview processes, including international hiring efforts. Manage onboarding tasks such as credential setup in Kindred’s systems, I-9 verification, training assignments, and RockResort/Kindred Orientation.
Training & Compliance: Oversee ongoing training initiatives to maintain brand standards and regulatory compliance. Ensure a clean, safe, and compliant work environment throughout all operational areas.
Employee Engagement & Recognition: Support all employee recognition programs and actively contribute to a positive workplace culture. Serve as a resource for team members across departments, ensuring timely communication and follow-up.
Administrative Support & Reporting: Prepare and generate required operational and HR reports. Provide accurate and timely information to Front Desk, Guest Services, and Accounting teams.
Guest Experience Leadership: Serve as a visible and engaged presence on the property, creating a “WOW” experience from first guest contact through their stay. Set the tone for world-class service at every interaction.
Operational Support & Flexibility: Support all departments with tactical and administrative needs. Maintain workplace standards and assist with daily hotel operations as needed, including weekends and holidays.
Communication & Responsiveness: Respond to internal and external emails and inquiries within 48 hours. Promote a collaborative and service-oriented work environment through clear and consistent communication.
Other Duties: Perform additional responsibilities as assigned to support the smooth and successful operation of the hotel.

Benefits

Free passes for employees
Employee discounted lift tickets for friends and family
Free ski lessons
Employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans