Admin

Preston Chrysler Dodge Jeep Ram of Wilmington•Wilmington, DE

6h•Onsite

About The Position

We are looking for a professional, organized, and customer-focused Office Administrator to join our busy collision repair center. This position plays an important role in keeping the office running efficiently while providing excellent experience for our customers. The ideal candidate is dependable, detail-oriented, comfortable working in a fast-paced environment, and able to communicate effectively with customers, insurance companies, technicians, and management.

Requirements

Previous automotive, collision repair, dealership, or office administration experience preferred
Excellent customer service and communication skills
Strong organizational and time-management abilities
Comfortable using computers and Microsoft Office
Ability to multitask in a fast-paced environment
Strong attention to detail
Professional appearance and attitude
Ability to work effectively as part of a team

Nice To Haves

Experience with collision repair management systems is a plus CCC ONE

Responsibilities

Greet customers and provide a professional, friendly experience
Answer phones, emails, and customer inquiries
Schedule vehicle drop-offs, pickups, and appointments
Assist with customer check-in and check-out
Maintain accurate customer and repair-order information
Process paperwork, invoices, payments, and documentation
Communicate with insurance companies and assist with claim documentation
Assist estimators and management with administrative tasks
Monitor repair orders for missing information or documentation
Coordinate rental vehicle information and transportation needs
Make customer follow-up calls and provide repair status updates
Maintain organized office files and records
Assist with accounts receivable and other office duties as needed
Maintain a clean, organized, and professional front office
Follow company processes and procedures to ensure a consistent customer experience