GM Admin

Southern Mountain Adventures LLC• Kodak, TN, US, TN

20h•$15 - $18•Onsite

About The Position

The GM Admin role is responsible for assisting the General Manager (GM) with various administrative duties that impact operational excellence, even if not directly revenue-generating. This includes supporting the GM and management team with communication systems, compliance, record-keeping, purchasing, and interdepartmental liaison tasks. The role also plays a part in maintaining company culture by embodying core values and promoting teamwork. Specific duties involve managing digital communication, ensuring compliance with regulations, handling mail, processing customer information for warranty claims, coordinating office supplies, understanding and teaching company procedures, acting as a liaison between GM and accounting, maintaining vehicle and credit card logs, assisting with event coordination, filing, report generation, managing sales deal scanning and reconciliation, handling end-of-day financial tasks, processing deposits and checks, completing title work and UCC filings, becoming a notary, tracking titles, reconciling 8300 forms, assisting with on-site compliance needs, registering warranty deals, managing manufacturer coupons, and overseeing time card punches and time off calendars. Regular, scheduled, predictable attendance during store hours is required.

Requirements

Ability to read, analyze, and interpret the most complex documents.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to use computer software programs to complete daily tasks.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Making judgments in emergencies.
Making decisions on facts and on judgements.
1 to 3 years of related work experience.
Clean MVR to be insurable under our insurance.

Nice To Haves

Be or be able to become a Notary

Responsibilities

Assist the GM Admin in accomplishing all assigned administrative tasks.
Contribute to the culture of the company in a positive way by using the mission and core values to focus on personal development and teamwork.
Accurately and efficiently maintain digital communication systems for the store and General Manager.
Complete tasks as directed by the General manager in an accurate, effective and efficient manner.
Maintain compliance with the intent of all laws, government regulations, dealer agreements, vendor agreements and company policies and procedures.
Ensure that all incoming mail or similar items are properly put in the bin for transfer.
Collect information associated with customer requests and report it effectively when necessary for Warranty Cancellations and other customer related issues.
Coordinate the purchase of office supplies, event food or business related goods as needed. Implement and utilize cost saving strategies when possible.
Review and understand all MMS process and procedures including the how to’s and be able to teach them as needed. Report any lack of improvement to GM for accountability and training purposes.
Be a liaison for interdepartmental communication, GM, and accounting. This includes the proper communication and timely completion of accounting issues communicated digitally via Trello.
Maintain the logs for company vehicles and company credit cards.
When there is an event or meeting at your location, procure the necessary tables, chairs, entertainment , food etc…
Help with various administration activities, filing, reports etc..
Order and/or pick up lunch for the team on Saturdays.
Manage the uploading and monthly reconciliation of sales deal scanning.
Complete End Of Day and account for any overage or loss. Gm to Sign off on variances.
Complete weekly deposit for offsite vendor cash pickup. (Bank run if PNC local)
Receipt incoming checks on store level to the proper department.
Complete and process all UCC’s and new/used titlework that is of a standard nature.
Be or be able to become a Notary.
Track all used titles coming from lien holders to reduce delays and increase inventory turns.
Scanning and filing of MSO’s/Titles in store to drive. Maintain incoming/outgoing MSO’s & Titles.
Reconcile that all 8300’s are completed digitally for each required transaction.
Assist the Compliance officer with items that require someone on site as requested.
Warranty register all sales deals while ensuring accuracy on data, rebates, and program selection.
Begin, track, and complete manufacturer coupon cases for redemption. Track and complete pending unpaid coupons.
Manage the time card punches and time off calendar according to company standard.
Be an example of living the mission and core values.
Hold yourself, your peers and your team to the highest level of accountability with cleanliness, organization, and safety standards.
Proactively support and work with other employees, departments and/or locations to give the customer a seamless experience in ways that promote teamwork and our core values.
Understand and reinforce the Mountain Motorsports mission statement. Greatly exceed expectations. We do the unexpected, we achieve excellence through teamwork and we constantly improve.
Maintain a culture that allows the team to ask questions and expect detailed answers.