Hotel Admin - Kindred

Vail Resorts • Keystone, CO

8d • $70,000 - $80,000 • Onsite

About The Position

We are seeking a highly organized and service-driven Hotel Admin to support the ongoing operations of our new luxury hotel. This pivotal role provides cross-functional support to all departments, ensuring excellence in hiring, onboarding, training, compliance, and employee experience. The Hotel Admin will work closely with department heads to coordinate pre-opening activities, implement brand and operational standards, and foster a positive, performance-driven culture. This role also delivers ongoing administrative and tactical support, helping to optimize day-to-day operations and maintain seamless communication across all areas of the hotel. Ideal candidates will bring strong leadership, exceptional organizational skills, and a passion for creating a world-class employee and guest experience.

Requirements

• Experience working with Vail’s systems and departments
• Able to fully support reading, writing, conversations and training in both English and Spanish.
• Intermediate Excel - required
• Detail oriented on assigned tasks and the ability to follow through to a conclusion
• Strong communication skills
• Ability to take ownership of projects and drive production through completion
• Ability to work successfully in a strong team environment
• Ability to learn new systems quickly - required
• At least 18 years of age

Responsibilities

• Partner with the General Manager to ensure an exceptional service culture for all internal team members across departments.
• Monitor and support team member performance through supervision, scheduling, coaching, evaluations, and professional development. Recognize and reward achievements to foster engagement and morale.
• Lead recruitment and interview processes, including international hiring efforts. Manage onboarding tasks such as credential setup in Kindred’s systems, I-9 verification, training assignments, and RockResort/Kindred Orientation
• Oversee ongoing training initiatives to maintain brand standards and regulatory compliance. Ensure a clean, safe, and compliant work environment throughout all operational areas.
• Support all employee recognition programs and actively contribute to a positive workplace culture. Serve as a resource for team members across departments, ensuring timely communication and follow-up.
• Prepare and generate required operational and HR reports. Provide accurate and timely information to Front Desk, Guest Services, and Accounting teams.
• Serve as a visible and engaged presence on the property, creating a “WOW” experience from first guest contact through their stay. Set the tone for world-class service at every interaction.
• Support all departments with tactical and administrative needs. Maintain workplace standards and assist with daily hotel operations as needed, including weekends and holidays.
• Respond to internal and external emails and inquiries within 48 hours. Promote a collaborative and service-oriented work environment through clear and consistent communication.
• Perform additional responsibilities as assigned to support the smooth and successful operation of the hotel.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed