Hostess-Cashier - Regalo

PENN Entertainment • Toledo, OH

12d

About The Position

The Hostess-Cashier provides fast, friendly, professional, and responsive service to restaurant guests and staff. The role welcomes and seats guests according to rotation requirements, maintains seating and reservation records, monitors table availability, and keeps the work area and dining room clean. The Hostess-Cashier also assists servers and bussers, performs assigned closing duties, promotes casino events and programs, and helps guests find their way around the casino.

Requirements

• High school diploma or equivalent.
• Ability to read, write, speak, and understand English.
• Ability to work on a POS system.
• Ability to count cash.
• Excellent customer service and communication skills.
• Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Must meet and maintain the company's professional appearance standards.
• Must be physically mobile, with reasonable accommodation, and able to respond to visual and oral cues.
• Ability to reach above and below the shoulder; grip small items; bend, stoop, and twist while carrying restaurant stock; reach across tables; stand and walk for up to four hours; and use hand motions to clean and wipe menus and tabletops.
• Ability to tolerate industry-standard cleaning and sanitizing chemicals, as well as noise and bright lights.
• Ability to work at a fast pace in a frequently crowded or noisy environment.
• Ability to maintain good posture and poise throughout the shift.
• With reasonable accommodation, ability to push, pull, carry, and lift up to 25 pounds, and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while performing duties in varying work areas, including confined spaces.

Nice To Haves

• Previous customer service experience in a high-volume operation is preferred.

Responsibilities

• Provide fast, friendly, professional, and responsive customer service to restaurant guests and staff.
• Greet and welcome each guest entering the restaurant.
• Seat guests according to specified rotation requirements.
• Maintain proper seating and reservation documentation.
• Monitor the restaurant for table availability.
• Keep the designated work area clean and organized, including the cashiering area, in accordance with health and safety standards.
• Assist servers and bussers as needed, including refilling drinks, helping pre-bus and bus tables, and attending to guest needs.
• Complete assigned closing duties at the end of the shift.
• Know and promote current casino events and programs and give guests directions to casino areas.
• Thank customers, invite them back, wish them luck, and make it easy for them to return to play.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy, increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED