Hostess/Cashier - Final Cut - PT

Hollywood Casino at Toledo • Toledo, OH

15d

About The Position

The Hostess/Cashier provides fast, friendly, professional, and responsive customer service to restaurant guests and staff. The role greets and welcomes guests, seats them according to rotation requirements, maintains seating and reservation documentation, and monitors table availability. It also includes maintaining a clean and organized work area, assisting servers and bussers, completing closing duties, and sharing information about casino events, programs, and directions. The position thanks customers and encourages them to return.

Requirements

• High school diploma or equivalent.
• Read, write, speak, and understand English.
• Able to work on a POS system.
• Able to count cash.
• Excellent customer service and communication skills.
• Available to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Meet and maintain the company's professional appearance standards.
• Be physically mobile with reasonable accommodation and able to respond to visual and oral cues.
• Able to reach above and below the shoulder; grip small items; bend, stoop, and twist while carrying restaurant stock; reach across tables; stand and walk for up to four hours; and use hand motions to clean menus and tabletops.
• Able to tolerate industry-standard cleaning and sanitizing chemicals, noise, and bright lights.
• Able to work at a fast pace in an often crowded and noisy environment.
• Maintain good posture and poise throughout the shift.
• With reasonable accommodation, able to push, pull, carry, and lift up to 25 lbs., and push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.

Nice To Haves

• Previous customer service experience in a high-volume operation.

Responsibilities

• Provide fast, friendly, professional, and responsive customer service to restaurant guests and staff.
• Greet and welcome each guest entering the restaurant.
• Seat guests according to specified rotation requirements.
• Maintain proper seating and reservation documentation.
• Monitor the restaurant for table availability.
• Keep the designated work area clean and organized, including the dining room and cashiering area, in accordance with health and safety standards.
• Assist servers and bussers as needed, including refilling water and coffee, pre-bussing and bussing tables, and attending to guest needs.
• Complete assigned closing duties at the end of the shift.
• Know and promote current casino events and programs and provide directions to casino areas.
• Thank customers, invite them back, wish them luck, and make it easy for them to return to play.

Benefits

• Wellness programs supporting team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off is earned according to local policy and increases with length of employment.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED