Host - Ole Red Orlando

Ryman Hospitality Properties•Orlando, FL

About The Position

The Host at Ole Red Orlando is the first point of welcome for guests at a restaurant and live entertainment venue. The role greets guests, manages reservations and waitlists, guides guests through the venue, and escorts them to their seats while creating engaging and memorable experiences. The Host also supports front-of-house service, maintains clean and orderly service areas, follows sanitation and responsible alcohol service requirements, and complies with company policies and safety procedures.

Requirements

High school diploma or equivalent.
Effective interpersonal and verbal communication skills.
Ability to prioritize multiple tasks efficiently and maintain composure.
Ability to work during peak business times, including evenings, weekends, and holidays.
Ability to speak and hear to communicate with guests and use near and distance vision to operate the POS system.
Ability to stand and walk for extended periods, including on uneven surfaces and while carrying items.
Ability to frequently climb stairs throughout the venue.
Ability to regularly lift and carry up to 25 pounds.
Ability to occasionally sit, kneel, bend, and reach.
Manual dexterity for tasks such as using a computer.

Nice To Haves

Experience in restaurant operations.

Responsibilities

Greet guests promptly and warmly, provide venue directions, thank guests for visiting, invite them to return, and communicate guest feedback or concerns to management.
Manage incoming guest flow, estimate and communicate wait times, and escort guests to appropriate venue areas.
Provide friendly guidance to guests, including information about upcoming events.
Maintain the waitlist and communicate logistics such as wait times, large parties, and special events to restaurant management.
Escort guests to tables, present menus, and wait for guests to settle before leaving.
Maintain clean and orderly food service environments during and after service, following applicable sanitation procedures in public and back-of-house areas.
Support basic front-of-house service needs, including delivering food and beverages and pre-bussing tables.
Ensure responsible alcohol service in accordance with local ordinances, training, and company policies.
Attend pre-shift meetings and complete assigned opening, running, and closing duties.
Model company service basics and follow corporate policies, safety and security procedures, and brand SOPs.
Promptly report accidents, facility issues, and unsafe conditions to management.
Perform other duties as assigned.