Host - Ole Red Orlando
About The Position
The Host welcomes guests to Ole Red Orlando, a restaurant and live entertainment venue, and helps create engaging, memorable guest experiences. The role greets guests, manages reservations and waitlists, communicates wait times and venue information, and escorts guests to their seats. Hosts also support front-of-house service, maintain clean and orderly areas, follow sanitation and responsible alcohol service procedures, and comply with company policies, safety procedures, and brand standards. The position requires working during peak business periods, including evenings, weekends, and holidays.
Requirements
- High school diploma or equivalent.
- Effective interpersonal and verbal communication skills.
- Ability to prioritize multiple tasks efficiently and remain composed.
- Ability to work during peak times, including evenings, weekends, and holidays, to support business needs.
- Ability to speak and hear to communicate with guests and use near and distance vision to operate the POS system.
- Ability to stand and walk for extended periods, including on uneven surfaces and while carrying items.
- Ability to frequently climb stairs throughout the venue.
- Ability to regularly lift and carry up to 25 lbs.; occasionally sit, kneel, bend, and reach.
- Manual dexterity for tasks such as using a computer.
Nice To Haves
- Experience in restaurant operations.
Responsibilities
- Greet guests promptly and warmly, assist with venue directions, and thank guests for visiting.
- Manage guest flow, reservations, and waitlists; estimate and communicate wait times and escort guests to appropriate areas.
- Provide guests with guidance, including information about upcoming events.
- Communicate guest feedback, concerns, wait times, large parties, special events, and other logistics to management.
- Escort guests to tables, present menus, and allow guests to settle before leaving the table.
- Maintain clean and orderly food service environments and follow sanitation procedures in public and back-of-house areas.
- Support basic front-of-house service needs, including delivering food and beverages and pre-bussing tables.
- Ensure responsible alcohol service in accordance with local ordinances, training, and company policies.
- Attend pre-shift meetings and complete assigned opening, running, and closing duties.
- Model company service basics and follow corporate policies, safety and security procedures, and brand SOPs.
- Promptly report accidents, facility issues, and unsafe conditions to management.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
