Host-Between the Trees

Grand Bohemian Lodge Greenville • Greenville, SC

8d • Onsite

About The Position

The Host is responsible for promptly recognizing and seating guests in assigned outlets and assisting servers in providing attentive, courteous, and efficient service throughout the dining experience. The role also assists the cashier with collecting payment for guest transactions. Candidates must have open availability and be able to work weekends and holidays.

Requirements

• High school diploma and/or experience in a hotel or related field preferred.
• Must be able to work weekends and holidays, with open availability.
• Flexible and long hours are sometimes required.
• Must be able to stand throughout the entire shift.
• Must be able to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Must listen effectively, understand, and clarify concerns raised by employees and guests.
• Must approach encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective in handling problems and show initiative.
• Must maintain a friendly and warm demeanor at all times.

Nice To Haves

• High school diploma and/or experience in a hotel or related field.

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Attend to guests’ needs and help provide a pleasant dining experience.
• Assist the cashier in collecting money or credit cards from guests and servers as needed.
• Prepare the cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips when appropriate.
• Take reservations for outlets.
• Maintain the cleanliness and appearance of menus.
• Perform opening and closing duties according to the established sidework checklist.
• Know the service standards for receiving a room service order.
• Maintain thorough knowledge of menus and current specials in applicable departments.
• Assist servers and cashiers with guest service as needed.
• Know and understand state liquor laws.
• Ensure overall guest satisfaction.
• Maintain regular attendance, personal appearance, and grooming standards, including wearing the proper uniform and nametag.
• Comply with company standards and regulations to encourage safe and efficient hotel operations.
• Identify problem areas and assist in implementing solutions; anticipate, prevent, identify, and resolve problems.
• Show initiative by anticipating guest and operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED