Host-Between the Trees

Highgate Hotels • Greenville, SC

7d • Onsite

About The Position

The Host is responsible for promptly recognizing and seating guests in assigned outlets and assisting servers in providing attentive, courteous, and efficient service throughout the dining experience. The role also assists the cashier with collecting payment for guest transactions. Candidates must have open availability and be able to work weekends and holidays, without exception.

The position is at Between the Trees, the outdoor bar and restaurant at Grand Bohemian Lodge in downtown Greenville, South Carolina. The role requires maintaining a friendly, service-oriented manner, supporting guest satisfaction, and following hotel standards and applicable state liquor laws. Flexible and sometimes long hours may be required.

Requirements

• High school diploma and/or experience in a hotel or related field preferred.
• Open availability, including the ability to work weekends and holidays without exception.
• Flexible availability; long hours are sometimes required.
• Ability to stand throughout the entire shift.
• Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Effective verbal and written communication with employees and guests at all levels, in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to handle problems effectively, including anticipating, preventing, identifying, and solving them as necessary.
• Ability to show initiative by anticipating guest or operational needs.
• Ability to maintain regular attendance in accordance with scheduling and hotel standards.
• Ability to maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Ability to comply with hotel standards and regulations for safe and efficient operations.

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Attend to guests’ needs and help provide a pleasant dining experience.
• Assist the cashier with collecting money or credit cards from guests and servers as needed.
• Prepare the cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips when appropriate.
• Take outlet reservations properly.
• Ensure menus are clean and presentable.
• Perform opening and closing duties according to the established sidework checklist.
• Know the service standards for receiving a room service order.
• Maintain thorough knowledge of menus and current specials in applicable departments.
• Assist servers and cashiers in serving guests as needed.
• Know and understand state liquor laws.
• Help ensure overall guest satisfaction.
• Maintain regular attendance, appropriate personal appearance and grooming, and compliance with hotel standards and regulations.
• Identify problem areas, assist with solutions, and handle problems by anticipating, preventing, identifying, and resolving them as necessary.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED