Host - Lake Sycamore 2027

Tennessee Valley Hospitality•Lexington, TN

About The Position

The Host provides a quality recreational experience for visitors in areas operated by the Company. The role is frequently filled by two people, though some locations may have an individual Host. Hosts handle most operational tasks in an assigned campground or area, including gate and check-in operations, parking compliance, housekeeping, custodial care, customer service, and potentially retail work. The position is seasonal and variable-hour, and the Host reports to the General Manager. Hosts support visitors with information, registrations, reservations, fee collection, and retail purchases. They maintain accurate revenue and visitor records, enforce payment and permit requirements, and help manage parking, boat ramps, and picnic areas. They also perform compliance rounds and inspect facilities for cleanliness and safety. The role involves cleaning and maintaining restrooms, campsites, trails, picnic areas, cabins, and other facilities; handling laundry and supplies; maintaining equipment and vehicles; reporting hazards and maintenance issues; and responding to emergencies. Hosts may also assist with activity programs and retail operations. Employees must follow safety, security, privacy, and recycling policies and use chemicals and tools safely. Eligible employees are offered health benefits, and all hours worked will be paid.

Requirements

Strong customer service and excellent verbal and written communication skills; enjoys extensive public contact and maintains a courteous, helpful attitude.
Ability to de-escalate challenging situations involving coworkers or guests.
Basic recordkeeping and money-handling experience, with strong math aptitude.
Ability to work with minimal supervision, learn quickly, follow instructions accurately, and work independently and as part of a team in a fast-paced environment.
Flexible availability, including regular evenings, weekends, and holidays; early mornings, peak periods, and on-call shifts as needed.
Basic manual labor abilities, including willingness to clean and sanitize with chemicals and remove debris and ash from fire pits.
Ability to lift 20 pounds frequently and 25 or more pounds occasionally.
Ability to move safely over rough terrain, work in extreme weather, and stand in place or move about for long periods.
Ability to tow the employee’s own RV in and out of campgrounds in emergencies, where applicable.
At least 18 years old (21 to drive), with reliable transportation; must be bondable.
Valid driver's license and ability to be insured through the Company's motor vehicle carrier.
Familiarity with Company and partner agency policies, boating rules, and lake geography where applicable.

Responsibilities

Provide courteous customer service, explain recreation-area rules and regulations, and share information about local points of interest, facilities, rates, hours, events, and Company and partner programs.
Notify the supervisor of guest dissatisfaction.
Register campers, collect fees, sell retail goods, check in reservations and day-use visitors, answer phones, and help guests make reservations.
Operate a cash register and process cash, credit, and debit transactions; record revenue and fee data and maintain logs, receipts, and visitor-use data.
Verify payments and permits, issue tickets for non-payment, keep fee and information boards accurate, and help control parking, boat ramp, and picnic areas.
Conduct evening compliance rounds and inspect launch ramps and campgrounds for cleanliness and safety.
Clean, sanitize, and stock restrooms; empty trash; clean roads, trails, campsites, picnic tables, fire rings, grills, showers, chemical toilets, laundry areas, and offices according to schedule and recycling guidelines.
Rake and groom sites and public areas using weed eaters, mowers, and leaf blowers; remove litter and micro-trash; maintain trails, outposts, and rental cabins.
Prepare rental cabins by changing linens and towels, restocking, vacuuming, and dusting; handle laundry and respond to spills and broken glass.
Monitor janitorial supplies and equipment, and clean and store equipment at the end of each shift.
Report unsafe or hazardous conditions, property damage, and maintenance issues to the supervisor; log and return lost-and-found items and guest property.
Handle emergencies, including directing emergency vehicles, and follow safety, security, and privacy policies while using chemicals and tools safely.
Maintain the cleanliness and general condition of assigned vehicles and equipment.
May assist with activity programs and plan shifts.
May perform retail duties, including operating a point-of-sale system, stocking merchandise, and assisting customers with purchases.
Perform other related duties as needed.