Host - BRU Burger Bar, Westerville

CRG Dining • Westerville, OH

6d • Onsite

About The Position

As a Host at BRU Burger Bar, you are the first point of contact for guests and help set a welcoming tone for their dining experience. You organize guest arrivals, reservations, waitlists, and seating while coordinating with restaurant staff to support efficient service and guest satisfaction. You also assist guests with information and requests and keep the host stand and waiting area clean and organized. Training will be provided; previous host or hostess experience is preferred but not required.

Requirements

• Excellent customer service and communication skills.
• Friendly, outgoing personality and positive attitude.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.
• Ability to stand, walk, and move around the restaurant for extended periods.
• Ability to occasionally lift and carry items up to 20 pounds.
• Flexibility to work evenings, weekends, and holidays.

Nice To Haves

• Familiarity with reservation systems or software.
• Previous host or hostess experience; not required, as training will be provided.

Responsibilities

• Welcome guests with a friendly, positive attitude.
• Manage the waitlist and reservations, estimate wait times, and keep guests comfortable while they wait.
• Escort guests to tables, present menus, and provide necessary assistance.
• Seat guests according to seating charts and server rotation to optimize table turnover.
• Take and confirm reservations by phone or through the restaurant reservation system, and maintain accurate reservation records.
• Communicate guest preferences and special requests to servers and kitchen staff.
• Provide information about the restaurant, menu items, daily specials, and promotions.
• Assist with coat check, if applicable.
• Handle guest inquiries, concerns, and special requests professionally and attentively.
• Communicate and coordinate with servers, bussers, and kitchen staff to manage guest flow and support efficient service.
• Track waiting guests, notify them when tables are ready, and communicate waitlist status and estimated wait times.
• Keep the host stand and waiting area clean, organized, and well-stocked; ensure menus and promotional materials are in good condition and available.

Benefits

• Competitive compensation.
• Welcoming team environment.
• Opportunities for growth within the restaurant.
• Eligible for overtime compensation in accordance with applicable regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed