Host - BRU Burger Bar, Westerville

CRG Dining•Westerville, OH

5d•Onsite

About The Position

As a Host at BRU Burger Bar in Westerville, you are the first point of contact for guests and help create a positive dining experience through welcoming service, organized seating, and attentive assistance. You manage reservations and waitlists, coordinate guest flow with restaurant staff, and keep the host stand and waiting area clean and organized. Training will be provided. The position is classified as non-exempt and is eligible for overtime compensation in accordance with applicable regulations. The company offers competitive compensation, a welcoming team environment, and opportunities for growth within the restaurant.

Requirements

Excellent customer service and communication skills.
Friendly, outgoing personality and positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software.
Previous host or hostess experience; experience is preferred but not required.

Responsibilities

Welcome arriving guests with a friendly, positive attitude; manage the waitlist and reservations, estimate wait times, and make waiting guests comfortable.
Escort guests to tables, present menus, provide assistance, and seat guests according to seating charts and server rotation to optimize table turnover.
Take and confirm reservations by phone or through the restaurant's reservation system, and maintain an accurate, up-to-date reservation book.
Communicate special requests and guest preferences to servers and kitchen staff.
Provide information about the restaurant, menu items, daily specials, and promotions; assist with coat check if applicable; and handle inquiries, concerns, and special requests professionally.
Coordinate with servers, bussers, and kitchen staff to support efficient seating, guest flow, and service; relay important guest information to the appropriate team members.
Track waiting guests, notify them when tables are ready, and communicate waitlist status and estimated wait times.
Keep the host stand and waiting area clean, organized, and well-stocked; ensure menus and promotional materials are in good condition and available.