Ale Haus - Host

Ho-Chunk, Inc.•Omaha, NE

1d•Onsite

About The Position

The Host is responsible for providing prompt, friendly guest greetings and ensuring efficient and accurate seating of all restaurant guests. This role supports the smooth flow of front-of-house operations by managing reservations, coordinating seating arrangements, and maintaining a welcoming and organized dining environment. The Host serves as the first point of contact for guests and plays a key role in shaping the overall guest experience.

Requirements

Must be 19 years or older
High school diploma or equivalent required
Ability to operate mobile devices and touchscreen technology
Demonstrated commitment to guest service excellence and ethical conduct

Nice To Haves

Previous customer service experience preferred
Experience using smartphones and/or tablet-based applications strongly preferred

Responsibilities

Provides information on all aspects of available services and facilities for guests
Greets guests and arranges seating while monitoring overall room atmosphere
Quotes accurate wait times and manages guest waitlists or reservations according to established procedures
Answers incoming phone calls following established phone etiquette standards
Returns calls to guests after reviewing daily phone messages
Reconfirms reservations prior to peak service periods
Assists guests with reservations both in person and via phone
Supports guests with special requests as needed
Communicates with coworkers and supervisors to ensure quality guest service
Maintains seating logs for the restaurant, including bar and lounge areas
Directs the flow of work for wait staff and bussers
Updates floor charts throughout each shift to reflect seating changes
Cleans menus regularly during shift operations
Maintains a clean and organized host stand
Performs light cleaning and upkeep of the host area
Assists wait staff with takeout orders and other service needs
Provides prompt and friendly greetings to all guests upon arrival
Ensures smooth front-of-house restaurant operations
Complies with all departmental and company rules, regulations, policies, procedures, and internal controls
Attends required meetings and training sessions
Maintains a neat and professional appearance at all times
Performs other duties as assigned