Host - matchbox

Thompson Hospitality Corporation•Arlington, VA

About The Position

The Host/Hostess is the welcoming face of the restaurant, creating a warm and inviting atmosphere and helping ensure guests have an exceptional dining experience. The role manages the waitlist and seating, answers guest questions, maintains the host stand and lobby, and coordinates with serving and kitchen staff to support smooth service. Hosts should be friendly, outgoing, composed while multitasking, and able to communicate effectively in a busy environment.

Requirements

Clear verbal communication skills and the ability to interact with guests in a busy environment.
Ability to remain calm and composed while multitasking in a fast-paced setting.
Ability to stand and walk for extended periods, up to 6–8 hours.
Ability to lift and carry up to 20 pounds, such as menus, high chairs, and booster seats.
Ability to reach, bend, and stoop occasionally.
Ability to use hands and arms to operate reservation systems and phones.
Able to work flexible shifts and schedules, including weekends and some holidays.

Nice To Haves

Experience in high-volume, upscale casual dining or an equivalent service environment is preferred.

Responsibilities

Greet and welcome guests with a friendly, positive attitude and create a warm, inviting atmosphere.
Manage the waitlist and seating arrangements efficiently, ensuring guests are seated accurately and promptly.
Provide guests with accurate and helpful information about menus, specials, and restaurant policies.
Maintain cleanliness and organization at the host stand and in the lobby area.
Coordinate with serving staff and the kitchen team to support efficient guest seating and service.