Host

Duffy s Management•Port St Lucie, FL

13d

About The Position

The Host is responsible for providing every Duffy’s guest with a lasting first and last impression while controlling the flow of the restaurant. The role involves welcoming and seating guests, coordinating table assignments and rotation, handling reservations and telephone inquiries, and entering takeout orders accurately into the POS system. Hosts also communicate with guests and restaurant staff to ensure dining details are handled properly and guest concerns are addressed. The position requires a positive, professional approach to coworkers and customers, strong MVP Program knowledge, and the ability to assist with food service, beverages, and bussing tables as needed.

Requirements

Strong MVP Program knowledge.
Dependability and responsibility in fulfilling obligations.
Willingness to take on responsibilities and challenges.
Adaptability and flexibility in a varied workplace.
Ability to accept criticism and deal calmly and effectively with high-stress situations.
Attention to detail and thoroughness in completing work tasks.
Ability to maintain composure and control emotions, including in difficult situations.
Honesty and ethical conduct.
Cooperative, pleasant attitude toward coworkers.
Sensitivity to others' needs and feelings, and a helpful approach.
Preference and ability to work well with others.
Ability to stand and walk for long periods.
Ability to use both hands and all fingers to handle, control, grasp, move, assemble, or feel objects, tools, or controls; repeat movements; and keep the hand and arm steady while moving.
Ability to see nearby and distant details, distinguish colors, shades, and brightness, and determine distances between objects.
Ability to understand others' speech and speak clearly enough to be understood.
Ability to support the body for long periods, remain physically active without becoming tired or out of breath, and use muscles for extended periods.
Ability to bend, stretch, twist, reach, coordinate multiple limbs and body parts, and react quickly using hands, fingers, or feet.
Ability to lift, push, pull, or carry heavy objects, including heavy lifting up to 40 lbs.
Ability to focus on one sound while ignoring others and distinguish between sounds.
Ability to perform basic arithmetic quickly and correctly.
Ability to multitask and shift attention between work activities.
Availability to work days, nights, weekends, and holidays.

Responsibilities

Greet guests and seat them at tables or in waiting areas.
Assign guests to suitable tables according to their needs and seating rotation.
Provide guests with menus.
Answer telephone calls, respond to inquiries, or transfer calls.
Accurately enter takeout orders into the POS system.
Speak with guests to ensure satisfaction with food and service, respond to complaints, or make conversation.
Coordinate with kitchen staff, management, serving staff, and customers to ensure dining details are handled properly and guest concerns are addressed.
Receive and record guest dining reservations.
Inspect dining and serving areas for cleanliness and proper setup.
Inform guests about establishment specialties and features.
Inspect restrooms for cleanliness and supplies, and clean restrooms when necessary.
Assist other restaurant workers by serving food and beverages or bussing tables.
Direct guests to the bar area while they wait for a table.
Maintain a positive and professional approach to coworkers and customers.
Use strong knowledge of the MVP Program.