GUEST SERVICES (Part-time with weekend availability) -BUTCHER & ROSE

Cameron Mitchell Restaurants•Columbus, OH

8d•Onsite

About The Position

The Host position at Cameron Mitchell Restaurants is responsible for making "Raving Fans" of associates, guests, purveyors, partners, and the communities they serve. This role is crucial in creating a positive first impression, making guests feel welcome both on the phone and in person. The Guest Services team manages the seating in the dining room to ensure service quality, guest satisfaction, and to maximize sales opportunities.

Requirements

A genuine approach to hospitality
Individuals who exemplify leadership, kindness, and positivity
"Yes is the Answer!" Mentality
Those who value teamwork, family, and community
Weekend availability

Responsibilities

Make "Raving Fans" of associates, guests, purveyors, partners, and communities.
Create a positive first impression and make guests feel welcome on the phone and in person.
Control the seating of guests in the dining room to assure quality of service, guest satisfaction, and maximize sales opportunities.
Report to work on time as indicated on the work schedule.
Ensure uniform meets restaurant requirements and is maintained and cleaned.
Practice positive personal hygiene and cleanliness habits during all work shifts.
Exemplify hospitality standards.
Answer guests' questions about the restaurant.
Handle requests and complaints with guest satisfaction as the priority.
Cooperate with management and co-workers to assist others with duties, if needed.
Communicate suggestions for improvement in a positive fashion.
Follow all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
Report potentially unsafe conditions and use materials and equipment properly.
Know emergency procedures in the restaurants.
Perform all duties and maintain knowledge of all standards and procedures as stated in the associate handbook.