Host - Shin Dig, Plainfield

CRG Dining•Plainfield, IN

3d•Onsite

About The Position

As a Host at Shin Dig, you are the first point of contact for guests and help create a welcoming dining experience. You greet guests, manage reservations and waitlists, coordinate seating with the service team, and assist with guest questions and requests. You help maintain an organized host stand and waiting area, while supporting efficient seating and guest satisfaction. Training will be provided. The position is classified as non-exempt and eligible for overtime compensation in accordance with applicable regulations.

Requirements

Excellent customer service and communication skills.
Friendly and outgoing personality with a positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software.
Previous host or hostess experience; experience is preferred but not required, and training will be provided.

Responsibilities

Welcome guests with a friendly, positive attitude; manage the waitlist and reservations; estimate wait times; escort guests to tables; present menus; and seat guests according to seating charts and server rotation.
Take and confirm reservations by phone or through the restaurant's reservation system, maintain accurate reservation records, and communicate special requests and guest preferences to servers and kitchen staff.
Provide information about the restaurant, menu items, daily specials, and promotions; assist with coat check if applicable; and handle guest inquiries, concerns, and special requests professionally.
Communicate and coordinate with servers, bussers, and kitchen staff to support efficient seating, guest flow, and service.
Track waiting guests, notify them when tables are ready, and communicate waitlist status and estimated wait times.
Keep the host stand and waiting area clean, organized, and stocked; ensure menus and promotional materials are in good condition and readily available.