Host- Delarosa San Ramon

Back of the House, Inc•San Ramon, CA

About The Position

Delarosa is an all-day Roman-style pizzeria serving thin, crispy pizzas, seasonal small plates, and craft cocktails in a casual, social setting. The Host sets the tone for the guest experience from arrival through departure, manages dining-room flow, and provides a warm, organized, and attentive first impression. The role requires strong awareness and communication, composure in a fast-paced environment, and service grounded in timeliness, respect, attention to detail, and personal responsibility. Hosts greet and recognize guests, manage reservations and walk-ins, guide guests to tables, communicate guest needs to the team, and support takeout and general service operations. They also help maintain restaurant readiness and cleanliness. Food safety and RBS certifications are required; employees who are not certified must complete them within 30 days of hire.

Requirements

Food safety and RBS certifications are required; if not currently certified, the employee must complete them within 30 days of hire.
Ability to remain stationary for extended periods and move throughout all areas of the restaurant.
Ability to bend, reach, stoop, and lift or move items up to 50 pounds.
Ability to work indoors and outdoors, including in varying weather conditions.
Ability to work safely around hot surfaces, wet floors, glassware, walk-in refrigerators and freezers, and cleaning chemicals.

Nice To Haves

Previous customer service experience, preferably in restaurants, hotels, hospitality, or sales.
Strong people skills, outward energy, and the ability to multitask in a fast-paced environment.
Genuine interest in hospitality and guest satisfaction.

Responsibilities

Greet and engage guests warmly and promptly, manage wait times, and acknowledge guests as they depart.
Manage reservations and walk-ins using OpenTable.
Confirm reservations, ask whether guests are celebrating, and identify relevant guest details.
Quote wait times accurately and manage guest expectations.
Manage dining-room flow, pacing, and table assignments.
Seat guests efficiently with menus, including at the bar when applicable.
Offer still or sparkling water and mark the selection accordingly.
Provide children’s menus and high chairs when needed.
Engage guests while escorting them to tables, pull out chairs, and support a smooth arrival.
Communicate celebrations, allergies, preferences, pacing needs, and table needs to the team.
Maintain clear communication with management and the service team.
Answer phones and respond to guest inquiries professionally.
Support takeout operations and check orders for accuracy and completeness before handoff.
Assist with bussing, running food, and other service needs.
Complete opening, running, and closing side work.
Maintain the cleanliness and organization of the host stand, entrance, and bathrooms.
Monitor restaurant readiness, including menus, supplies, and cleanliness throughout the shift.
Participate in pre-shift meetings and ongoing team communication.
Remain confident, aware, and composed during service.

Benefits

Tips
401(k) retirement savings plan
Supplemental phone allowance
Shift meal benefits
100% employer-paid health insurance for employees averaging 28 or more hours per week
Employee portal for paystubs, W-2 forms, and benefits access
Transportation and commuter benefits
Group gym membership rates
Career development opportunities
On-demand pay