Host - Delarosa Downtown

Back of the House, Inc•San Francisco, CA

About The Position

Delarosa is an all-day Roman-style pizzeria serving thin, crispy pizzas, seasonal small plates, and craft cocktails in an energetic, casual, social environment. The Host sets the tone for the guest experience from arrival through departure by managing dining-room flow and providing a warm, organized, and attentive first impression. The role calls for strong awareness and communication, composure in a fast-paced environment, and service grounded in timeliness, respect, attention to detail, and personal responsibility. Hosts greet and engage guests, manage reservations and walk-ins, quote wait times, and seat guests efficiently with menus. They offer water and provide children’s menus or high chairs when needed, communicate guest details to the team, and help ensure accurate takeout handoffs. They also answer phones, support service as needed, complete side work, and maintain the readiness and cleanliness of the host stand, entrance, and bathrooms. Food safety and RBS certifications are required; employees who are not certified must complete them within 30 days of hire.

Requirements

Food safety certification is required; if not currently certified, the employee must complete it within 30 days of hire.
RBS certification is required; if not currently certified, the employee must complete it within 30 days of hire.
Strong people skills and outward energy.
Ability to multitask in a fast-paced environment.
Genuine interest in hospitality and guest satisfaction.
Ability to remain stationary for extended periods and move throughout all areas of the restaurant.
Ability to bend, reach, stoop, and lift or move items up to 50 pounds.
Ability to work in indoor and outdoor environments, including exposure to varying weather conditions.
Ability to work safely around hot surfaces, wet floors, glassware, walk-in refrigerators and freezers, and cleaning chemicals.

Nice To Haves

Previous customer service experience is preferred, such as in restaurants, hotels, hospitality, or sales.

Responsibilities

Greet and engage guests promptly and warmly, manage wait times, and acknowledge guests’ departures.
Check guests in, confirm reservations, and ask whether they are celebrating anything.
Manage reservations and walk-ins using OpenTable.
Quote wait times accurately and manage guest expectations.
Understand dining-room flow, pacing, and table management.
Seat guests efficiently with menus, including bar seating when applicable.
Offer still or sparkling water and mark the selection accordingly.
Offer children’s menus and high chairs when needed.
Engage guests while walking them to their tables, pull out chairs, and create a smooth arrival experience.
Identify and communicate guest details, including celebrations, allergies, preferences, pacing needs, and table needs.
Maintain clear communication with management and the service team.
Answer phones and handle guest inquiries professionally.
Support takeout operations and ensure orders are accurate and complete before handoff; treat delivery drivers as guests.
Assist with bussing, running food, and supporting service as needed.
Complete opening, running, and closing side work.
Maintain cleanliness and organization of the host stand, entrance, and bathrooms.
Monitor restaurant readiness, including menus, supplies, and cleanliness throughout the shift.
Participate in pre-shift meetings and ongoing team communication.
Demonstrate confidence, awareness, composure, and a calm sense of urgency during service.

Benefits

Tips
401(k) Retirement Savings Plan
Supplemental phone allowance
Shift meal benefits
100% employer-paid health insurance for employees averaging 28 or more hours per week
Employee portal for paystubs, W-2, and benefit access
Transportation and commuter benefits
Group gym membership rates
Career development opportunities
On-Demand Pay