Host - Grand Canyon South Rim
About The Position
Grand Canyon National Park Lodges is hiring a Host to work in the dining facilities at the South Rim of Grand Canyon National Park. The Host greets guests and seats diners promptly while maintaining an appropriate seating flow in the dining rooms. The role involves providing helpful information about restaurant operations, menus, park offerings, trail conditions, water supply, closures, and bus routes; managing guest waits and reservations; and assisting with dining-room opening, closing, and table-setting duties. The position is full-time and may be year-round or seasonal. The typical schedule is 40 hours over five days per week and may include evenings, weekends, and holidays. Pay is $15.85–$16.15 per hour. Employee housing and meals are available on site for a low cost. Other on-site amenities include laundry, shuttle service, and limited-bandwidth Wi-Fi.
Requirements
- Ability to interact professionally with a broad cross-section of guests.
- Good verbal communication skills and ability to interact with guests and staff.
- Physical ability to stand for long periods.
- Availability for evening shifts, weekends, and holidays.
- Ability to maintain a professional demeanor with guests and staff during very busy periods.
- Must be able to pass ServSafe food handler training.
- Physical ability to stand, walk, reach, and lift or carry constantly; handle, bend, and lift or carry up to 20 pounds frequently; and reach, squat or kneel, and lift or carry up to 50 pounds occasionally.
Responsibilities
- Greet guests at the podium and make them feel welcome.
- Stay informed about property-wide offerings and current trail conditions, including water supply, closures, and bus routes.
- Know restaurant operating hours, current menu selections, and the daily feature.
- Answer phone calls as needed and assist guests with inquiries, including guest-room dining orders.
- Seat guests as quickly as possible or explain the expected wait when a table is unavailable.
- Add guest names and party sizes to the wait list and provide accurate wait-time estimates.
- Check in guests using the reservations system where applicable and advise them how long they will wait to be seated.
- Maintain the seating log to ensure an accurate cover count for each seating period.
- Keep the seating chart current and seat guests in an appropriate flow across sections to avoid over-seating servers.
- Keep menus clean and presentable.
- Immediately report guest complaints or issues to the Manager.
- Assist Bussers with clearing and setting tables as needed.
- Complete opening and closing side duties according to dining-room standards.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Paid time off and holidays
- Disability insurance
- 401(k) with match
- Life and AD&D insurance
- Employee Assistance Program
- Wellness programs
- Learning and development programs
- Free Grand Canyon National Park pass
- Fitness equipment, computers, and free Wi-Fi at the recreation center
- Paid day off on the employee’s birthday
- Discounted mule rides
- Free Grand Canyon Railway train rides
- Retail, lodging, and travel discounts
- Planned employee trips and activities
- $350 referral bonus program
- Low-cost employee housing
- On-site employee meals
- Free on-site laundry facility
- Free shuttle service
- Limited-bandwidth Wi-Fi
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
