Host - Restaurant

Coast Hotels•Victoria, BC

9d•Onsite

About The Position

Coast Hotels is a dynamic and growing brand with a culture rooted in values, leadership accountability, and the growth and development of its Ambassadors. The Host will contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for Coast Hotels Food & Beverage operations.

Requirements

Professional attitude and appearance
Excellent communication, interpersonal, and customer service skills
Ability to multi-task
High attention to detail
Strong time management and organizational skills
Knowledge of health and safety regulations
Knowledge of menu items
Ability to work as part of a team and independently
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which includes evenings, weekends and holidays

Nice To Haves

Industry-specific certifications such as FOODSAFE and Serving It Right
Hepatitis A vaccination recommended
Cash handling experience
Secondary school diploma
Workplace Hazardous Materials Information System (WHMIS) training

Responsibilities

Acts as an Ambassador for Coast including greeting guests, making them feel welcome, and handling basic inquiries
Provides customer service by seating guests, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies
Adheres to quality and industry standards when completing tasks
Checks on guest satisfaction and follows up on requests where possible and appropriate
Ensures the safety and security of the property, the ambassadors and guests when completing tasks
Stocks supplies and maintains inventory levels
Demonstrates a customer service attitude with internal / external contacts
Other duties as required