Host-Reservationist: Part-Time Openings

the CIA • Napa, CA

19h • $20 • Onsite

About The Position

The Host/Reservationist serves as the initial and final point of contact for guests, responsible for warmly and professionally greeting and bidding farewell to all guests either via phone, email, or in person. The role's primary objective is to achieve the highest possible level of customer service by coordinating restaurant reservations and enhancing guest experiences.

Requirements

• High school diploma or equivalent.
• Prior experience as a host or in a customer service role.
• Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.
• Demonstrated ability to show a high level of service responsiveness to customers.
• Must display a high level of energy and self-motivation.
• Highly organized, attentive to detail, accurate and efficient.
• Able to work well within a team.
• Punctual and dependable.

Nice To Haves

• Previous experience with Open Table reservations system.
• Previous experience managing front door/restaurant entrance.

Responsibilities

• Coordinate restaurant reservations and guest experiences in terms of greeting and seating, and bid farewell to all restaurant patrons.
• Prepare menus and wine lists for each service shift.
• Confirm guest reservations.
• Develop long-term guest relations, by tracking information on repeat guests (i.e., favorite tables, special wines, requested servers, etc.).
• Answer guest questions about the restaurant, based on a solid understanding of the Copia Restaurant food and beverage programs as well as the Culinary Institute’s objectives at this campus.
• Any and all other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees