Reservationist

USHG • New York, NY

6h • Onsite

About The Position

Union Square Hospitality Group (USHG) has created some of New York’s most beloved restaurants, cafes, and bars, which offer outstanding food delivered with our signature warmth and hospitality. Founded by Danny Meyer with the opening of Union Square Cafe in 1985, the company now extends beyond the walls of its eateries. USHG has long supported its communities through hunger relief and civic organizations. USHG holds 28 James Beard Awards and numerous accolades for its distinctive style of hospitality.

Requirements

• Experience in a front of house role in a hospitality business preferred
• Customer Service
• Conflict Resolution
• Attention to detail
• Professional, articulate, and punctual.
• Knowledge of Reservation Software (SevenRooms, Resy, OpenTable, etc.)
• Understanding of Microsoft Office (Excel, Word, Outlook, etc)
• Full-time flexible hours (able to work days, nights, weekends, holidays)

Nice To Haves

• Intelligent, confident, organized and thoughtful individual who exemplifies USHG’s core Family Values of hospitality, excellence, entrepreneurial spirit, and integrity.
• Thrives in a fast-paced, non-stop environment, is adept at prioritizing tasks, possesses excellent communication skills both with guests as well as colleagues, loves solving problems, building long-lasting relationships, and creating positive outcomes.
• Ability to be strategic, flexible, proactive, calm under pressure, resourceful and efficient.
• Superior verbal and written communication skills, strong decision-making ability, sense of urgency, empathy and attention to detail is essential.

Responsibilities

• Consistently support a culture of Enlightened Hospitality
• Operate within a reservations department that delivers enlightened hospitality and excellent service at all times
• Possesses and exhibits the drive to provide exceptional customer service
• Act as the reservations liaison between the guest and Maitre d’ for all full-service restaurants at USHG
• Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests to deliver Enlightened Hospitality
• Exhibit professionalism when speaking to guests and communicating information

Benefits

• Hourly rate of $23/hour
• Medical, dental, and vision insurance
• Flexible spending options for healthcare and dependent care
• Generous paid time off
• Paid parental leave
• A matched 401(k) plan
• Life insurance
• Employee assistance programs
• Exclusive access to primary care, mental health, and other wellness services
• Access to the USHG HUGS Employee Relief Fund
• A 51% dining discount across the entire USHG family of restaurants
• Pre-tax commuter benefits for transit and parking
• Opportunities for learning, mentorship, and collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed