Reservationist

O'Reilly Hospitality Management LLC•Springfield, MO

12h•Onsite

About The Position

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM"). At OHM, we are a forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. We are committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. We are seeking supportive, collaborative, detailed-oriented people to join our team!

Requirements

Strong leadership, management, organizational, and communication skills.
Ability to identify and resolve problems efficiently.
Excellent verbal and written communication skills.
Results-driven with the ability to motivate a variety of personality types.
Ability to multitask and prioritize tasks effectively.
Experience with brand-specific PMS preferred.
Proficient in Microsoft Word, Excel, and other relevant computer skills.
High School diploma or GED preferred.
Hospitality customer service experience preferred but not required.

Responsibilities

Serve as the primary contact for all inbound calls.
Manage in-house reservations, guest preferences, and room availability.
Relay guest requests to the appropriate departments.
Answer inquiries regarding hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Handle cancellations and maintain accurate records of room availability and guest accounts.
Manage rooming lists for the Sales Team and communicate reservation details to the Front Desk team.
Make reservations for restaurants, transportation, or entertainment as needed.
Actively address and resolve guest-related issues to ensure guest satisfaction.
Assist in distributing workload among the Front Desk team and provide training on phone etiquette, entering rooming lists, and proper documentation.
Uphold the hotel’s standards and integrity and enforce OHM and hotel credit policies.
Assist the Front Desk during lunch breaks or periods of high guest volume.
Communicate effectively with other hotel departments.
Report to work on time and in uniform as per company policy.
Comply with all company policies and procedures related to this position.
Greet guests warmly and embrace the O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
Perform additional duties as required or requested.
Take responsibility for assigned team members in the absence of the Supervisor.
Assign work and ensure proper performance of assigned team members.